To download your Access Keys, please click here
How Can We Help?
AccessAbilityAustralia are very proud to bring you Access Keys. We are the unique developer of creating increased access and inclusion into community for people of all abilities including people living with disability; physical, invisible or temporary, cognitive impairment, anxiety, the ageing population, parents with prams and overseas visitors. Access Keys are fully endorsed by a Certified Practising Speech Pathologist as well as a Certified Practising Occupational Therapist.
Access Keys are versatile to suit all people, all abilities.
What is an Access Key?
Access Keys are customised accessibility guides. They include details about a venue’s layout, parking, customer service/ticketing, amenities, entry and exit points as well as safety and accessibility features. They feature professional photographs contextualised with visitor experiences.
Access Keys’ highly sequenced design process provide prediction, structure, orientation and sensory integration for people visiting new venues or events. Access Keys help visitors understand what to expect from a specific experience before attending, help visitors determine the suitability of a venue or event, help to interpret circumstances whilst in attendance and are a great tool for fostering independent participation.
An Access Key is an accessibility guide presented in a Portable Document Format (pdf). Access Keys are downloadable free of charge from the library page on our website as well as from the website of the clients we work closely with. Access Keys can be printed. Access Keys are also mobile responsive and can be downloaded and accessed on mobile devices, via our website.
AccessAbilityAustralia’s Access Keys also prove to be an invaluable reflective tool for people who experience cognitive impairment and difficulties recalling recent events. Cognitive impairment may impact short or long-term memory retention. Memory loss may include difficulty learning new information and not being able to remember past events or information that was once familiar. This may lead to confusion, disorientation or recalling inaccurate, false or fabricated memories. Our Access Keys not only provide predictability, structure and orientation for people who experience cognitive impairment but also act as a distinctive reflective communication tool providing a pivotal link between experience and recall.
What do our Access Keys involve?
AccessAbilityAustralia write Access Keys in a clear, concise and meaningful tone that help people process new concepts. We determine what the mental and/or physical steps are that someone must undertake in order to make the visitor experience successful, calm and enjoyable.
Our Access Key defining criteria and careful writing procedures ensure a naturalistic approach. Access Keys include clear sentences and sensory integration information that provide visitors with prediction and confidence to actively attend.
AccessAbilityAustralia support ‘authentic inclusion’. Access Keys do not ‘coach’; coaching places additional pressure on individuals and may set them up for failure. We are about ‘you for you’ and embedding a confidence within individuals and their families so all can enjoy what our community has to offer.
We use current and relevant sources of information that will improve understanding as well as contextualised images and photos. For people with vision impairment, every Access Key developed is also available in large print format for FREE download from our library page. In collaboration with Vision Australia, Access Keys are also available in Braille or audio. Please contact AccessAbilityAustralia for further information.
For optimum outcomes and positive experiences, we recommend obtaining Access Keys at least two weeks prior to the visitor experience taking place. Full implementation guidelines are provided with every Access Key.
How do our Access Keys link with visitor experiences?
AccessAbilityAustralia work closely with commercial and community sectors developing collaborative and professional working relationships in order to individually structure and accurately customise and develop Access Keys which are contextualised with visitor experiences.
Inclusion equates to being proactive in identifying the barriers encountered when accessing the community and then removing or minimising them. Around one in five Australians has a disability with 90% of those diagnosed disabilities being INVISIBLE disability! Many of these people face significant challenges when it comes to simply taking part in everyday activities.
Access Keys help increase more confident, calm participation, enjoyment and connectivity as well as providing customer service staff with increased awareness and confidence to best service all visitors with accessibility needs.
Access for ALL people of ALL abilities is a pillar of a democratic and mature society so why not join with AccessAbilityAustralia to reduce these barriers and help pave the way through use of an Access Key.
Who may benefit from our Access Keys?
Below is an example of a recommended audience (but not limited to) that may benefit from the use of AccessAbilityAustralia’s Access Keys;
Individuals with autism spectrum disorder
Individuals with intellectual disabilities
Individuals with severe language disorders
Individuals with acquired brain injuries
Individuals with sensory impairment
Individuals with Sensory Processing Disorder
Individuals with dementia
Individuals who are Deaf or hard of hearing
Individuals with temporary disability
Parents with prams
Individuals with Alzheimer’s
Individuals with attention deficit hyper disorder (ADHD)
Individuals with Down syndrome
Individuals with mental illness (anxiety, depression)
Individuals recovering from stroke
Individuals with cognitive impairment
Individuals with cognitive impairment
Individuals with vision impairment
Individuals from the ageing population
We are always committed to providing a first-class service. Our processes are compliant with a quality management system, guaranteeing consistent, current, valid and exceptional quality products and services.
Every Access Key developed by AccessAbilityAustralia is fully endorsed by a Certified Practising Speech Pathologist and a Certified Practising Occupational Therapist.
Jane Henderson is a Certified Practising Speech Pathologist with over twenty years’ experience working with children and adolescents with disabilities. At the VersaLearn clinics, Jane and her speech pathologist colleagues work with children and families to achieve the best possible communication outcomes. For further information on VersaLearn and their services offered please visit
Tall Tree Therapy provides Occupational Therapy services to children within their own environment. They assist to develop independence in everyday tasks in order to help improve capacity to play and learn. Tall Tree Therapy aims for all children to grow to their full potential.
For more information about Tall Tree Therapy services please contact Nicola on 0415457404.
AccessAbilityAustralia are very proud to partner with Vision Australia.
Vision Australia is a leading national provider of blindness and low vision services in Australia. They work in partnership with Australians who are blind or have low vision to help them achieve the possibilities they choose in life.
AccessAbilityAustralia have partnered with Vision Australia to bring you Access Keys in alternate formats. These formats include large print format, audio and Braille.
Large print format Access Keys will be available for FREE download from the website of AccessAbilityAustralia. This will enable independent use of the Access Key for participants whose preferred format is large print.
For Access Keys in audio format or Braille, please contact AccessAbilityAustralia.
AccessAbilityAustralia are also very proud to be collaborating with Access Central.
Access Central is a disability access and universal design consultancy working with Australian clients locally and globally. Disability Access Consultant, Lee Wilson, is one of only three Subject Matter Experts in Disability Access appointed by the Australian Building Codes Board.
Lee will be working with AccessAbilityAustralia on various projects and will be available for our clients to help develop best practice access solutions.
To learn more about Access Central’s services, go to https://accesscentral.com.au/
AccessAbilityAustralia work closely with disability service provider Northern Support Services to ensure continuous improvement in Access Keys.
NSS first opened over 70 years ago as Northcote Preston Helping Hand Association. NSS offer a diverse range of services that are designed to provide clients with life skills and opportunities; increase abilities and allow clients to actively take part in communities. NSS work with clients to help them achieve their goals and make choices that are right. For further information on NSS and their services offered please visit