Access Key Assist – Why we need to know
Why do we want a picture of the outside of your venue?
Providing this level of predictability helps patrons identify your venue from the street and makes it easier for them to find it.
Why are we requesting your logo?
Your logo will feature on your customised Access Key Assist and help AAA determine the colours and design of your resource. It will also help your customers identify your branding.
Why do we need to know if you have accessible parking available at your venue?
Some people with disability have accessible parking permits that allow them to park in an accessible parking bay. Accessible parking bays are usually positioned within close proximity to venues for convenient access and usually provide extra room either side of the parked vehicle to allow for user to conveniently manoeuvre.
Why are we requesting an image of accessible parking in relation to venue entrance?
It is convenient for a person with a physical limitation to know the proximity of accessible parking to a venue. This may determine whether they can visit independently or whether they need support.
Why do we want to know details about the access to the main entrance to your venue?
This level of information is helpful for a wide audience including patrons with disability, mothers with prams and the ageing population. It will also help some wheelchair users to determine whether your venue is suitable and whether they can attend independently or may need support.
Why do we want to know details about the main entry door to your venue?
This level of information is helpful for a patron with a physical disability. This may determine whether they can visit independently or whether they need support.
Why do we want to know the door clearance of your main entry?
Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of your venue’s access for their individual needs. This information is also very helpful for mothers with prams.
Why do we want measurements of your most suitable tables for a wheelchair user?
This information best informs wheelchair users on the suitability of your venue. This may include users of a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair or a wheelchair with breathing equipment.
Why are we requesting an image of your venue’s indoor/outdoor dining?
Photographs are great visual supports. Visual supports provide prediction, support communication, help individuals determine the suitability of your venue and help some people with disability to make sense of the world around them.
Why do we want to know the shape of tables?
Different shape tables suit varying individual needs.
A person who is hard of hearing may prefer a round table. This will provide visual access to everyone’s faces to facilitate better communication. There are approximately 3.6 million Australians with hearing loss.
The linear shape of a rectangular table may allow additional room to walk around and to manoeuvre mobility equipment.
Why do we want to know about seating type options?
Seats with armrests are very helpful in providing support in both the seated position and when transferring to a seated/standing position. Ideal for a person who may have weak knees, mobility issues, a child or a person with a physical disability.
Seats without back rests may disrupt posture and require your back muscles to work more than normal to support the spine.
Booths are usually more comfortable than other seating options and may offer padded seats and backs which can provide prolonged comfort for your patrons. Conversations are more private while the surrounding noises are minimised. Suitable for patrons who have hearing loss or a person who may become overwhelmed by too much stimuli.
Why do we want to know about the type of flooring in your venue?
This information is helpful for mobility aid users to learn of ease of movement and access throughout your venue. Hard, smooth surfaces are typically easier for people with mobility issues to navigate. Flooring information is also helpful to determine the acoustics of an environment.
Why do we want to know your venue’s quietest times?
Some people with disability may become overwhelmed by too much stimuli. While there are strategies individuals can put in place to cope with these challenges, they may prefer a less crowded environment which is more predictable.
A quieter environment may also be best suited to a person with hearing loss. There are approximately 3.6 million Australians with hearing loss. Quieter times may also suit mothers with infants as well as patrons that wish to engage in comfortable levels of conversation.
Why do we want to know more about your venue’s environmental acoustics?
Rooms with lots of soft furnishings (e.g. carpet, drapes, tablecloth, couches) offer less reverberation (echo) with sound coming only from the people in the room. This environment may be more comfortable for a person with hearing loss, a person who may become overwhelmed by too much stimuli or patrons that wish to engage in comfortable levels of conversation.
Why do we want to know the position of your venue’s kitchen?
A kitchen’s position within a venue may influence the acoustics of the dining experience for patrons.
Why do we want to know the door clearance of the accessible toilet?
Some toilets may be signed as accessible, however, do not have adequate door clearance for some mobility equipment. Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of your venue’s bathroom facilities for their individual needs and comfort. Baby change facilities are also often located in accessible bathrooms; therefore, this information is also very helpful for mothers with prams.
Why do we want to know the position of the grab bars in the accessible toilet?
This information is useful for a user that may have mobility restrictions (e.g. a person who has had a stroke and a weakness on one side of their body).