Access Guide – General Purpose Building (PO Supplied) – Access Ability Australia

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Access Guide – General Purpose Building (PO Supplied)Maxine2024-07-01T12:59:16+10:00

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Welcome

General-Purpose Building Access Guides serve to provide comprehensive accessibility information, ensuring individuals, including those with disabilities, can navigate various facilities with confidence and ease. Beneficial for public buildings such as community centres, government buildings, places of worship, commercial spaces, and offices, these guides promote inclusivity and independence.

Utilising our Access Guide form enables collaboration with skilled allied health professionals to create tailored accessibility guides. The form facilitates image uploads, measurements and offers guidance throughout the process.

Upon form submission, our team will contact respondents for further detailed information through customised follow-up questions, ensuring the guide meets specific needs.

The template, designed for versatility, collects crucial information including public transport availability, parking, building access, bathrooms, reception areas, inclusivity, and sensory elements.

Follow-up questions are tailored to each facility's products and services, allowing for customisation.

Additionally, the service includes a follow-up call to gather further details.

Opting for a professional photoshoot is available as an additional option, with pricing provided upon application.

Your Access Guide, valued at $695, comes with no additional costs.

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Details

Property name *

Property address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Property Email *

Property phone number *

Property website / URL

Contact name *

Person completing this form

Contact phone number *

Person completing this form

Email *

Email

Confirm Email

Person completing this form

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Terms and Conditions

I have read and accept Terms and Conditions below *

Yes

Download Terms & Conditions

Your preferred password to save form

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Contents

6. Requirements
7. Image requirement list
8. Measurement & specification list
9. Logo
10. Website
11. Property (frontage)
12. Public transport
13. Parking
14. Main entrance
15. Floor levels
16. Reception
17. Accessible Communication and Feedback
18. Changing Places and Fully Accessible Bathroom
19. Accessible bathroom
20. Public bathrooms
21. Sensory elements
22. Services and Amenities
23. Service Animals
24. Emergencies
25. Senior Discounts and Inclusive Considerations
26. Additional Information
27. Preferred File Format
28. Additional Services
29. What's Next?
30. Submit

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Requirements

Before you begin, we recommend that you have images and measurements on hand for upload.

Click next for a list of images and measurements required.

For privacy, please ensure publicity rights are adhered to and no faces are visible in images uploaded to this form, including staff.

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Images required

We recommend the following photos (that are applicable to the building) be taken and uploaded to your device prior to commencing.
Please ensure all images are taken in LANDSCAPE.

List of images required

Property logo
Exterior of property, preferably including signage
Accessible parking in relation to the building entrance, if possible
Main reception area, with customer service counter in view, if applicable

Please submit landscape images where possible.
All images have maximum size limit of 10mb.
Download sample images below and then proceed to the next page for further information on measurements required.

Download image samples

If you prefer a professional photoshoot, please let us know if you're interested in receiving a quote

Yes
No

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Measurements Required

List of measurements required

Pathway width from parking areas to the building entrance
Horizontal clearance of entry gate
Height of gate latch
Horizontal clearance of main entry door
Horizontal clearance of alternative accessible entrance door
Height of the main reception desk
Height of the lower main reception desk
Measurements for all tables in reception public seating area
Knee clearance of tables in reception area, excluding lower height coffee tables
Horizontal clearance of fully accessible bathroom door
Horizontal clearance of accessible bathroom door
Height from floor to electric wheelchair or scooter charging point
Drinking fountain - Drinking spout height from the floor to spout
Drinking fountain - Bottle refill height from the floor to bottle refill
Drinking fountain - Knee clearance if applicable

Please download the measurement instruction guide below to assist you in ensuring the measurements you gather are accurate.

Download measurement instruction guide

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Logo

Please upload logo

Click or drag a file to this area to upload.

Why are we requesting your logo?
Your logo will feature on your customised Access Guide and will help customers identify your branding.

Building type *

For example - a community centre, a neighbourhood house, place of worship, an office

What type of services do you offer? *

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Website

Is your website accessible? *

Yes
No

Having an accessible website means that the website is designed and developed in a way that ensures people with disabilities can perceive, understand, navigate, and interact with the content effectively. This includes considerations for users with various disabilities, such as visual, auditory, motor, and cognitive impairments. Accessible websites typically adhere to accessibility standards and guidelines, such as the Web Content Accessibility Guidelines (WCAG), to ensure that everyone, regardless of their abilities, can access and use the website comfortably and effectively.

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Property

Please upload an image that shows the front of the property, preferably with main entrance and name/signage in view *

Click or drag a file to this area to upload.

Landscape image required

Why do we want a picture of the outside of the property?
Providing this level of predictability will help visitors locate and identify your property from the street, making it easier to find.

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Public Transport

List public transport options close by and their approximate distance to the property *

For example -
Belmore train station is 300m from the property
A bus stop is located right outside the main entrance, served by bus routes 604 and 595

If there is a shuttle service, provide further information

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Parking

Is accessible parking available? *

Yes
No

Where is accessible parking located?

For example - within designated car park, immediately opposite the main entrance

Why do we want to know if accessible parking is available?
Some people with disability have accessible parking permits that allow them to park in an accessible parking bay. Accessible parking bays are usually positioned within close proximity to venues for convenient access and usually provide extra room either side of the parked vehicle to allow for user to conveniently manoeuvre.

Upload an image of accessible parking in relation to the building entrance, if possible *

Click or drag a file to this area to upload.

If the entrance to the building is not visible from the designated accessible parking area, please provide a photo of the accessible parking spots
Landscape image required

What other parking is available? *

For example - general parking, general parking with restrictions, bus/van parking

Is under cover parking available? *

Yes
No

What is the overhead clearance of undercover parking?

Is an electric vehicle charging station available? *

Yes
No

Where is electric charging station located? *

For example, in the car park, at the rear of the property

If bike racks are available, provide location

Is there clear and visible signage to guide users from the parking area to the building entrance? *

Yes
No

Are there clear pathways from parking areas to the building entrance? *

Yes
No

The pathway should be wide enough to accommodate wheelchairs and other mobility devices, typically at least 36 inches (91 cm) wide.
The surface should be smooth and slip-resistant, without cracks or uneven areas that could pose a tripping hazard.
The pathway should be free of obstructions like parked vehicles, garbage bins or landscaping elements that could impede movement.

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Main Entrance

If main entrance has gated access, provide the following information:

Is gate:
Automated
Manual, push to open
Manual, pull to open
Manual, sliding
If gate has a latch, provide height of latch from ground
Provide clearance of gate

Which best describes the main entrance? *

Step free
Stepped with handrails
Stepped without handrails
Ramp access with handrails
Ramp access without handrails
Portable ramp with handrails
Portable ramp without handrails

Please select all applicable options

If you selected stepped or ramped access in question above, do steps or ramp have tactile ground surface indicators and compliant step edging contrast?

Tactile Ground Surface Indicators
A tactile ground surface indicator (TGSI) is a textured pattern and typically consists of raised bumps or domes installed on walking surfaces. They are installed at key locations, such as the edges of platforms, stairs, ramps and pedestrian crossings. These indicators are designed to provide tactile and visual cues to assist people with vision impairments in navigating outdoor and indoor environments safely and independently.

Compliant Step Edging
Compliant step edging contrast means ensuring that steps are designed and constructed to meet accessibility standards, including providing adequate visual contrast to enhance safety for all users, particularly those with visual impairments

If you selected portable ramp in question above, please advise how visitors can request this ramp be installed prior to arrival.

If providing a portable ramp, we recommend you display signage that clearly indicates availability and how guests can request ramp be installed.

Why do we want to know details about the access to the main entrance?
This level of information is helpful for a wide audience including people living with disability, parents with prams and the ageing population. It will also help some wheelchair users to determine how suitable a venue is and whether they can attend independently or may need support.

Which best describes the main entry door? *

Automated
Automated revolving
Manual, revolving
Manual, push to open
Manual, pull to open
Manual, sliding

Why do we want to know details about the main entry door?
This level of information is helpful for a person living with a physical disability. This may determine whether they can visit independently or whether they need support.

What is the horizontal clearance of main entry door? *

Please refer to the measurement instruction guide

Why do we want to know the door clearance of the main entry?
Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of access for individual needs. This information is also very helpful for parents with prams.

If building has an alternative accessible entrance other than the main entrance, please provide details as outlined below

Location (eg on the right-hand side of the property when facing the main entrance)
Which best describes the alternative accessible entrance? (step free, stepped, ramped, portable ramp)
If you selected portable ramp, please advise how guests can request this ramp be installed prior to arrival.
Which best describes the alternative accessible entry door (automated, manual opening inward, manual opening outward, manual sliding)?
What is the horizontal clearance of door?

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Floor Levels

How many floor levels are there? *

If there are multiple floor levels, is lift access available?

Yes
No

Where is lift located on ground level? *

For example, the lift is located to the right of the entrance

Do lifts have tactile buttons? *

Yes
No

Tactile buttons allow visually impaired passengers to navigate and select floors independently

Do lifts have a voice system? *

Yes
No

Voice systems provide auditory cues to assist passengers, including those with visual impairments, in navigating within the lift

Do lifts have an internal handrail? *

Yes
No

Voice systems provide auditory cues to assist passengers, including those with visual impairments, in navigating within the lift

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Reception

Is there a main reception area? *

Yes
No

Please upload an image that shows main reception area, with customer service counter in view, if applicable *

Click or drag a file to this area to upload.

Landscape image required

What days and hours is reception staffed? *

What is the height of the main reception desk? *

Please refer to the measurement instruction guide

If available, what is the height of the lower main reception desk?

Please refer to the measurement instruction guide

If there is a concierge service, provide further details

Concierge services aim to enhance the experience and convenience of visitors by offering personalised assistance and addressing various needs and preferences

What payment options are available? *

For example - cash only, EFTPOS.

If EFTPOS payments are available, are EFTPOS machines on a long cord or cordless so they can be passed over to someone using a wheelchair? *

Yes
No

Is self check-in and check-out an option? *

Yes
No

Provide further information on self check-in and out *

For example, sign in and out at reception on iPad located at front counter
Procedures for visitors, including sign-in requirements, visitor badges, and whether escorts are needed.

Does reception area have public seating? *

Yes
No

Select all available seating options *

Seating with backrests
Seating with back and armrests
Stools
Couches

Are there spaces for wheelchair users to be integrated with regular seating? *

Yes
No

If tables are available in public seating area, provide height and knee clearance

Please provide measurements for all tables eg. coffee and dining tables.
Note, knee clearance for coffee tables is not required.
Please refer to the measurement instruction guide.

Is there clear, high-contrast directional wayfinding signage throughout? *

Yes
No

Are maps available - either printed maps or wall mounted? Provide information

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Accessible Communication and Feedback

Communication Accessibility

If available, provide details on how your organisation provides accessible communication options, such as communication access boards or tags, written materials, captioning or assistive listening devices (FM systems, infrared systems, loop systems)

Staff Training

If available, provide information on staff training that ensures they are knowledgeable about accessibility and can provide assistance when needed

Contact Information

If available, please provide relevant contact information for accessibility-related questions or concerns

Feedback

If available, please provide process for customers to provide feedback on accessibility-related issues or concerns

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Changing Places and Fully Accessible Bathrooms

The next few questions are designed to gather information on fully accessible bathrooms that include a hoist and an adult change table.

It is important to note the difference between Changing Places facilities and fully accessible bathrooms. Changing Places facilities are larger than standard accessible toilets and include extra features and more space to meet the needs of people with disabilities and their carers. These facilities are accredited by a Registered Changing Places Assessor. You can read more about Changing Places on their website. Changing Places

Fully accessible change facilities may also include similar features, such as a hoist and an adult change table, but they are not accredited as Changing Places facilities.

Does facility have an accredited Changing Places? *

Yes
No

Changing Places facilities are larger than standard accessible toilets and have extra features and more space to meet the needs of people with disability and their carers.
They are accredited by a Registered Changing Places Assessor.
You can read more about this on the following link Changing Places

Where is Changing Places located? *

Please provide information on how users can access Changing Places *

For example, do they need to bring their own MLAK or is there an MLAK available within the facility? If MLAK can be picked up within facility, please provide further details on where users can collect MLAK from.

Provide list of Changing Places inclusions *

For example: Toilet with retractable grab bars on either side and colour contrast toilet seat, hoist, electric height adjustable change table, shower with bench and grab bars, privacy screen, sink, signage detailing operating instructions located above change table.

Does facility have a fully accessible bathroom that includes a hoist and adult change table? *

Yes
No

Where is fully accessible bathroom located? *

Provide a list of inclusions in fully accessible bathroom *

For example -
Door clearance, door type - manual, push to open, colour contrast toilet seat, hoist, electric height adjustable change table, shower with bench and grab bars, privacy screen, sink, signage detailing operating instructions located above change table.

What is the position of the grab bars in the fully accessible bathroom? *

Behind
Left-hand side
Right-hand side
Retractable on both sides

Pictured below: right hand side and behind grab bars

Why do we want to know the position of the grab bars in the fully accessible bathroom?
This information is useful for a user that may have mobility restrictions (e.g. a person who has had a stroke and a weakness on one side of their body).

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Accessible Bathroom

Is there an accessible public bathroom? *

Yes
No

Describe where accessible bathroom is located *

For example: Past reception on the right

Which best describes the entry door to the accessible bathroom? *

Automated
Manual, push to open
Manual, pull to open
Manual sliding

What is the horizontal clearance of the accessible bathroom door? *

Please refer to the measurement instruction guide

Why do we want to know the clearance of the accessible bathroom door?
Some toilets may be signed as accessible, however, do not have adequate door clearance for some mobility equipment. Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of your venue's bathroom facilities for their individual needs and comfort. Baby change facilities are also often located in accessible bathrooms; therefore, this information is also very helpful for parents with prams.

What is the position of the grab bars in the accessible bathroom? *

Behind
Left-hand side
Right-hand side
Retractable on both sides

The position of grab bars are determined from a seated position on toilet. Please select all applicable options.

Pictured below: right hand side and behind grab bars

Why do we want to know the position of the grab bars in the accessible bathroom?
This information is useful for a user that may have mobility restrictions (e.g. a person who has had a stroke and a weakness on one side of their body).

Are there Braille features on bathroom signs? *

Yes
No

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Public Bathrooms

What other toilets are available?

Ambulant
All genders
Seperate mens/boys and womens/girl's toilets
baby change facilities

Description of where all other toilets are located. If baby change area is applicable, please also advise if it is accessible by all genders

Are there Braille features on bathroom signs?

Yes
No

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Sensory Elements

If lighting dimmer switches are available, please provide further information

For example - is access restricted to staff only?
Which rooms are they located within?

If remote controlled blinds and shutters are available, please provide further information

For example - is access restricted to staff only?
Which rooms are they located within?

If walls, carpet or furniture is colourful and heavily patterned, please provide information

If there are large windows or glass walls that omit light and glare, provide details

If converations and voices can be heard throughout, provide details

For example - an open workplace with hot desks

If background music is played throughout, provide further information

For example - radio, playlist, upbeat, relaxing

If background music is played, can volume be turned down upon request?

Yes
No

If any external sounds are audible within the building, please provide details

For example - Aircraft noise from nearby airports or flight paths, traffic noise from nearby roads or highways, voices and activities from people outside, sounds from nature, such as birds chirping

What best describes the flooring throughout? Use the information below as a guide

For example -
Tiles in bathrooms and kitchen
Vinyl in reception
Carpet in program rooms
Hardwood in hall

Why do we want to know about the type of flooring?
This information is helpful for mobility aid users. It will determine ease of movement and access throughout venue. Hard, smooth surfaces are typically easier for people with mobility issues to navigate. Flooring information is also helpful to determine the acoustics of an environment.

Provide information on any other auditory elements

For example - HVAC system noises (e.g., air conditioning or heating), machinery or equipment sounds (e.g., elevators, printers)

Provide information on the olfactory elements. Olfactory elements refer to the various scents or smells that can be detected

For example - Scent from cleaning products or air fresheners
Smell of food from cafeterias or kitchens
Natural scents (e.g., flowers, plants)
Odors from restrooms or waste disposal areas
Environmental smells (e.g., fresh paint, new carpeting)

What are the quietest days and times?

Why do we want to know facilities’ quietest times?
Some people living with disability may become overwhelmed by too much stimuli. While there are strategies individuals can put in place to cope with these challenges, they may prefer a less crowded environment which is more predictable.
A quieter environment may also be best suited to a person with hearing loss. There are approximately 3.6 million Australians with hearing loss.
Quieter times may also suit mothers with infants as well as people who wish to engage in conversation.

If there is a sensory room or a quiet space for individuals to recharge and reset, please provide location and further details on elements

For example -
Location
Soft lighting options
Comfortable seating such as bean bags, cushions or padded chairs
Textured surfaces or materials for tactile stimulation, such as textured walls or rugs
Calming sounds or music
Visual stimulation tools like bubble tubes, fibre optic lights or projected images
Sensory toys and objects
Relaxation aids such as weighted blankets or body rollers
Interactive equipment like sensory panels or touch-sensitive screens

What are the busiest days and times?

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Services and Amenities

If Wi-Fi is available, provide further information

For example - any login credentials or procedures required to connect

If charging stations for electronic devices are available, provide information

For example -
Location
Is there adequate signage to help users locate the charging stations?
What types of devices can be charged? Do they support smartphones, tablets, laptops, or other electronic devices?
Are there USB ports, USB-C ports, and traditional power outlets?
Are there clear instructions on how to use the charging stations?
Are they positioned at a height that is convenient for everyone, including those with disabilities?

If electric wheelchair or scooter charging point if available, provide location

The designated general purpose outlet (GPO) for each recharge point should:
Preferably be a double GPO
Where possible, set each GPO at 1000mm (centre-line) AFFL (above finished floor level, so it is easy to plug in)
Each GPO is to be provided with a safety switch

If wheelchair hire is available, provide further information. Use the list below for guidance

The booking process and phone number, email address, or online booking link for the service.
Location for Pickup and Return
Identification and Confirmation
Cost and Payment
Terms and Conditions
Accessibility Features - is it manual or electric, weight capacity, and any additional accessibility aids that come with it.
Assistance Availability - can staff provide assistance including during pickup and return? Contact information for on-site assistance if needed during the visit
Cancellation Policy

If a nursing room is available, provide further information

For example -
Location
Door type - eg manual, push to open
Horizontal door clearance
Inclusions - eg comfortable seating, sink, changing station, microwave

If a prayer room is available, provide further information

For example -
Location
Door type - eg manual, push to open
Horizontal door clearance
Inclusions e eg prayer mats/rugs, seating, a wash area, religious texts and materials

If children's play areas are available, provide further information

For example -
Location
Inclusions - eg toys, games, books, seating, tables, art supplies, educational materials

If lockers are available, provide location and how individuals can access these

For example - lockers are located in the foyer
Advise if users need to bring their own lock, are they equipped with combination locks, or are keys obtained from reception?

If drinking fountains are available, please provide details as guided below

Location
Drinking spout height - from the floor to spout
Bottle refill height - from the floor to bottle refill
Knee clearance if applicable.
Knee clearance refers to the space underneath a drinking fountain that allows users to comfortably approach and access the fountain while standing or in a seated position. The design of knee clearance is particularly important for individuals with mobility limitations, such as those who use wheelchairs.

If there are vending machine/s, please provide location/s

If there are santisation stations, please provide details

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Service Animals

Do you have a Pet Policy? *

Yes
No

Please provide link to Pet Policy *

If food and water bowls are available for service animals including Guide dogs, seeing eye dogs and assistance dogs, please advise how guests can obtain bowls

If there is a designated service animal relief area, please provide details

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Emergencies

Are there clear and accessible emergency evacuation routes? *

Yes
No

In the event of an emergency, are there emergency lights? *

Yes
No

In the event of an emergency, are there audible alarm sounds? *

Yes
No

In the event of an emergency, are there visable alarms? *

Yes
No

Is there contact information available for building management or maintenance?

For example - reporting issues or emergencies

If a first aid room is available, please provide location

Are staff trained in first aid? *

Please provide location of all defibrillators *

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Senior Discounts and Inclusive Considerations

Is property registered with the Carer/Seniors Card Program?
For more information visit Seniors Online Victoria

If Carer/Seniors Cards are accepted, please provide details on benefits

Has property considered the needs of the LGBTIQIA+ community? *

Yes
No

For example
Established a Non-Discrimination Policy
Guest registration forms that ensure inclusivity and sensitivity (a space for individuals to indicate their gender identity, sexual orientation, pronouns, preferred name)
Staff trained in inclusive language
Marketing material featuring diversity and inclusivity
Staff diversity and inclusivity
Collaboration with local LGBTIQ organisations

Please provide further information on how venue considers the needs of the LGBTIQIA+ community *

Has property taken steps towards reconciliation? *

Yes
No

For example
Do registration forms begin with an acknowledgment of the traditional custodians of the land on which the property operates or provide a section where people can identify their Indigenous status?
Display Indigenous artwork, language or signage
Employ Indigenous staff
Host events that promote Indigenous art, music, or storytelling
Staff trained in cultural awareness

Please provide further information on how venue has taken steps towards reconciliation *

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Additional Information

What other facilities are available within your venue?

For example
Café or Snack Bar: For refreshments and socialising
Multipurpose Rooms: Flexible spaces for meetings, classes, and events
Auditorium or Hall: For large gatherings, performances, and presentations
Conference Rooms: Smaller rooms for meetings and workshops
Kitchen Facilities: For preparing food for events or community gatherings
Library or Reading Room: A quiet space for reading and study
Computer Lab: Access to computers and the internet for public use
Recreation Room: For games and social activities, possibly including a pool table, table tennis or board games
Outdoor Spaces: Including gardens, seating areas and possibly a playground
Community Notice Boards: For information on local events and services

We appreciate your cooperation in our efforts to create a tailored access guide for your property. To ensure we provide a comprehensive and accurate guide, we will be in touch shortly to gather further detailed information on your facilities and services.
This will include an additional list of questions designed to capture the necessary details. Your assistance in answering these questions will be invaluable in helping us create a resource that meets the needs of all individuals.

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Preferred File Format

Please advise your preferred file format for your delivered product *

PDF
Word document
Both PDF and Word document

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Additional Services

Our philosophy is simple – successful inclusion is gained by authentic attitudes.
Now with one access task ticked off the list, you don’t need to stop there. If you’ve got the vision, then we’ve got the products and services to turn it into something amazing. Access Ability Australia can help you get from where you are to where you want to be.
In addition to Access Guides, we also design and develop customised Communication Boards, Social Stories and provide online Communication Access and Awareness Training.
Making changes to the way you inspire and inform your visitors can provide your organisation with increased social and economic benefit.
So why not continue your journey with us and see what other inclusive offerings we can support you with. You may also like to enrol in our training so you can be sure to provide effective, efficient and responsive customer service delivery every time.

Communication Board order form

Learn more about Communication Access Signs

Communication Access and Awareness Training enrolment

Learn more about Social Stories

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What's Next?

1. You’ll receive a confirmation email to say we’ve received your information
2. Our team will analyse your data submission and will be in touch soon with an additional list of questions applicable to your facility
3. Draft 1 will be sent for your review. Up to 2 drafts included in scope of work
4. Once we have received your approval, final copy will be sent to you
5. We will market via our social channels
6. A link to your Access Guide will be added to AAA’s website library page.

You will also be soon be granted access to our online Member’s Hub.

Located on our website, this hub is filled with a wide range of engaging material to manage and engage you and your team on a successful and progressive access and inclusion journey.

Available in the hub are carefully formatted social media posts and captions for all AAA products for use on Instagram, Facebook and LinkedIn.

You will also find video tools and tutorials to help maximise the benefits of your customised membership.

There are some great examples of product in use within natural settings to view as well as some valuable guest speakers who talk about the importance of improved access information from a variety of perspectives.

Additionally, the hub is completely free to access.

To find out more about Access Ability Australia and the work we do, please visit our website.

If you have any questions, please contact us via info@accesskeys.com.au or visit our website.

Visit our website

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