Access Guide – Medical Practice – Access Ability Australia

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Access Guide – Medical PracticeMaxine2024-09-25T13:07:31+10:00

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Welcome

Congratulations on joining the AAA Network.

AAA Access Guides are suitable for a range of medical practices and clinics. This may include dental clinics, general practitioners, radiology centres, allied health clinics plus many more.

These guides encourage and empower people of diverse abilities to visit your facility with confidence. They provide valuable information on what to expect in advance and assist users in assessing the clinic's suitability, helping to reduce anxiety.

Access Guides serve as an essential asset for fostering independence among patients and enhancing your staff's proficiency in accommodating their needs.

Our form provides an avenue for you to leverage our extensive experience in crafting accessibility guides alongside our professional allied health clinicians.

Through our tailored online platform, we'll lead and support you in creating a polished Access Guide.

As you navigate through this form, you'll need to upload images and take measurements. We'll offer guidance every step of the way.

Choosing a professional photoshoot is available as an additional option, with pricing provided upon application.

Your Access Guide, valued at $550, comes with no additional costs.

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Details

Clinic Name

Clinic opening hours

If online booking is available, please provide link

Contact name

Person completing this form

Phone

Person completing this form

Email

Person completing this form

Your preferred password to save form

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Contents

4. Requirements
5. Image requirement list
6. Measurement & specification list
7. Parking
8. Main entrance>br> 9. Floor levels
10. Reception
11. Waiting area
12. Accessible toilets
13. Toilets
14. Services
15. Fees and charges
16. Environmental acoustics
17. Consultancy room
18. Fitness
19. Wet area
20. Accessible provisions
21. Service dogs
22. Additional information
23. Image and file uploads
24. Preferred file format
25. Additional Services
26. What’s Next and preview
27. Submit

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Requirements

Before you begin, we recommend that you have images and measurements on hand for upload.

Click next for images and measurements required.

For privacy, please ensure publicity rights are adhered to and no faces are visible in images uploaded to this form, including staff.

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Images Required

We recommend the following photos (that are applicable to clinic) be taken and uploaded to your device prior to commencing.
Please ensure all images are taken in LANDSCAPE and clearly LABELLED.
You will be required to upload images applicable to your facility at the end of this form.

List of images required

Logo
Exterior of clinic preferably including signage
Accessible parking with clinic entrance in view if possible
Reception
Waiting room
A standard consultancy room
Gym
Pool
Evacuation map - note, this can be an image of a PDF

Please submit landscape images where possible.
All images have maximum size limit of 10mb.
Download sample images below and then proceed to the next page for further information on measurements required.

Download sample images

Please note – for security reasons, this online order form does not retain any sensitive information, including uploaded images.
To efficiently save and resume all information input into the form, we request that you upload all images at the end.
Upload provisions are provided at the end of this form.

If you prefer a professional photoshoot, please let us know if you're interested in receiving a quote

Yes
No

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Measurements Required

List of measurements required

Horizontal width of main entry door
Horizontal width of accessible toilet door/s
Height of main reception desk
Height of lower reception counter, if available
Height of water fountain/water bottle refill station, if available
Horizontal width of a standard consultancy room door

Please download the measurement instruction guide below to assist you in ensuring the measurements you gather are accurate.

Download measurement instruction guide

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Parking

Is onsite parking available?

Yes
No

Is onsite accessible parking available?

Yes
No

Where is accessible parking located?

How many onsite acccessible parking bays are there?

Why do we want to know if onsite accessible parking is available?
Some people with disability have accessible parking permits that allow them to park in an accessible parking bay. Accessible parking bays are usually positioned within close proximity to venues for convenient access and usually provide extra room either side of the parked vehicle to allow for user to conveniently manoeuvre.

What other onsite parking is available?

For example, general parking, an additional 3.8m wide spot required for vans with lifts, mothers with prams, senior parking.

If onsite parking restrictions or fees apply, please provide information

Is an onsite electric vehicle charging station available?

Yes
No

Where is electric charging station located?

Is there clear and visible signage to guide patients from the parking area to clinic entrance?

Yes
No

Are there clear pathways from parking areas to clinic entrance?

Yes
No

The pathway should be wide enough to accommodate wheelchairs and other mobility devices, typically at least 36 inches (91 cm) wide.
The surface should be smooth and slip-resistant, without cracks or uneven areas that could pose a tripping hazard.
The pathway should be free of obstructions like parked vehicles, garbage bins or landscaping elements that could impede movement.

Please provide details of the nearest parking options if onsite car park is full or not available

For example, metered parking in surrounding streets. Multi storey carpark in Smith Street. Fees apply.

If there is a drop off zone, please provide location

If there are bike racks, please provide location

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Main Entrance

Which best describes the main entrance?

Step free
Stepped with handrail
Stepped without handrail
Ramp access with handrail
Ramp access without handrail
Portable ramp with handrail
Portable ramp without handrail

If you selected stepped or ramped access in question above, do steps or ramp have tactile ground surface indicators and compliant step edging contrast?

Tactile Ground Surface Indicators
A tactile ground surface indicator (TGSI) is a textured pattern and typically consists of raised bumps or domes installed on walking surfaces. They are installed at key locations, such as the edges of platforms, stairs, ramps and pedestrian crossings. These indicators are designed to provide tactile and visual cues to assist people with vision impairments in navigating outdoor and indoor environments safely and independently.

Compliant Step Edging
Compliant step edging contrast means ensuring that steps are designed and constructed to meet accessibility standards, including providing adequate visual contrast to enhance safety for all users, particularly those with visual impairments

If you selected portable ramp in question above, please advise how people can request this ramp be installed prior to arrival.

Why do we want to know details about the access to the main entrance?
This level of information is helpful for a wide audience including people living with disability, parents with prams and the ageing population. It will also help some wheelchair users to determine whether your venue is suitable and whether they can attend independently or may need support.
If providing a portable ramp, please display signage that clearly indicates availability and how people can request ramp be installed.

Which best describes the main entry door?

Automated
Manual, push to open
Manual, pull to open
Manual, sliding

Why do we want to know details about the main entry door?
This level of information is helpful for a person living with a physical disability. This may determine whether they can visit independently or whether they need support.

What is the clearance/horizontal width of main entry door? *

Why do we want to know the door clearance of the main entry?
Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of access for individual needs. This information is also very helpful for parents with prams.

If clinic has an alternative accessible entrance other than the main entrance, please provide details as outlined below

Location (eg at the rear of the building)

Which best describes the alternative accessible entrance? (step free, TGSI, compliant step edging, ramped, portable ramp)

If you selected portable ramp, please advise how people can request this ramp be installed prior to arrival.

Which best describes the alternative accessible entry door (automated, manual push to open, manual pull to open, manual sliding)?

What is the horizontal clearance of door?

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Floor Levels

Does clinic have multiple floor levels?

Yes
No

How many floor levels are there?

Is lift access available?

Yes
No

Where is lift located?

Do lifts have tactile buttons?

Yes
No

Tactile buttons allow visually impaired passengers to navigate and select floors independently

Do lifts have a voice system?

Yes
No

Voice systems provide auditory cues to assist passengers, including those with visual impairments, in navigating within the lift

If there is stepped access to all levels, do steps have handrails on both sides?

Yes
No

If there is ramped access to all levels, do ramps have handrails on both sides?

Yes
No

If you selected stepped or ramped access to all levels, do steps or ramp have tactile ground surface indicators and compliant step edging contrast?

Tactile Ground Surface indicators
A tactile ground surface indicator (TGSI) is a textured pattern and typically consists of raised bumps or domes installed on walking surfaces. They are installed at key locations, such as the edges of platforms, stairs, ramps and pedestrian crossings. These indicators are designed to provide tactile and visual cues to assist people with vision impairments in navigating outdoor and indoor environments safely and independently.

Compliant Step Edging Contrast
Compliant step edging contrast means ensuring that steps are designed and constructed to meet accessibility standards, including providing adequate visual contrast to enhance safety for all users, particularly those with visual impairments

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Reception

Is there a main reception area?

Yes
No

What hours is reception staffed?

What is the height of the main reception desk?

Please refer to the measurement instruction guide

If available, what is the height of lower reception counter that would be suitable for wheelchair users or people of smaller stature?

Please refer to the measurement instruction guide

If hearing augmentation is installed in the reception area, please provide details

For example, a hearing loop system, amplification devices such as microphones and speakers for reception staff

If there is a retail outlet that sells medical goods and equipment, provide location of outlet and some examples of stock available

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Waiting Room

Is there a waiting room?

Yes
No

Please describe seating in the waiting area.

For example - seats with back and armrests, seats with backrests, couches, stools.

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Accessible Toilets

Does clinic have a fully accessible bathroom that includes a hoist and adult change table?

Yes
No

Where is fully accessible bathroom located?

Which best describes the entry door to the fully accessible toilet? *

Automated
Manual, push to open
Manual, pull to open
Manual, sliding

What is the horizontal clearance of the fully accessible toilet door?

Please refer to measurement instruction guide

Provide a list of inclusions in fully accessible bathroom

For example: Toilet with retractable grab bars on either side and colour contrast toilet seat, hoist, electric height adjustable change table, shower with bench and grab bars, privacy screen, sink, signage detailing operating instructions located above change table.
If fully bathroom offers a gantry system to access pool, please provide details.

Is there an accessible toilet?

Yes
No

Medical centres often have several accessible toilet facilities available.
Consequently, the following questions will enable you to provide details about each of them.

Provide location for accessible toilet one

For example - Off the waiting area, behind reception

Which best describes the entry door to the accessible toilet one?

Automated
Manual, push to open
Manual, pull to open
Manual, sliding

What is the horizontal clearance of the door to accessible toilet one?

Please refer to measurement instruction guide

Why do we want to know the door clearance of the accessible toilet?
Some toilets may be signed as accessible, however, do not have adequate door clearance for some mobility equipment.
Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of your venue's bathroom facilities for their individual needs and comfort.
Baby change facilities are also often located in accessible bathrooms; therefore, this information is also very helpful for parents with prams.

What is the position of the grab bars in the accessible toilet one?

Behind
Left-hand side
Right-hand side
Retractable on both sides

Pictured below: right hand side and behind grab bars

Why are we asking about the position of grab bars?
People with disabilities or mobility limitations may have different needs when it comes to the placement of grab bars.
Some individuals may require support from their dominant hand/side, while others may rely on their non-dominant hand/side.

Does accessible toilet one include a baby change table?

Yes
No

Is there clear toilet wayfinding signage?

Yes
No

Is there Braille signage located near toilet door?

Yes
No

Does clinic have a second accessible toilet?

Yes
No

Please provide further information on second accessible toilet as outlined below

Location

What best describes entry door?
For example - automated, manual push to open, manual pull to open, manual sliding.

Horizontal clearance of the accessible toilet door

Position of the grab bars in the accessible toilet (Behind, left-hand side, right-hand side, retractable grab bars on both sides)

Is there a baby change table?

Is there clear toilet wayfinding signage?

Is there Braille signage located near toilet door?

Does clinic have a third accessible toilet?

Yes
No

Please provide further information on third accessible toilet as outlined below

Location

What best describes entry door?
For example - automated, manual push to open, manual pull to open, manual sliding.

Horizontal clearance of the accessible toilet door

Position of the grab bars in the accessible toilet (Behind, left-hand side, right-hand side, retractable grab bars on both sides)

Is there a baby change table?

Is there clear toilet wayfinding signage?

Is there Braille signage located near toilet door?

Does clinic have a fourth accessible toilet?

Yes
No

Please provide further information on fourth accessible toilet as outlined below

Location

What best describes entry door?
For example - automated, manual push to open, manual pull to open, manual sliding.

Horizontal clearance of the accessible toilet door

Position of the grab bars in the accessible toilet (Behind, left-hand side, right-hand side, retractable grab bars on both sides)

Is there a baby change table?

Is there clear toilet wayfinding signage?

Is there Braille signage located near toilet door?

For any additional accessible toilets, please provide information as set out above

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Toilets

What other toilets are available?

Ambulant
All genders
Seperate mens/boys and women/girls toilets
Parent and child
Baby change area

Description of where toilets are located. If baby change area is applicable, please also advise if it is accessible by all genders

For example: Ground level - Men/boy's toilets past reception on the right and Parent/Child toilet after entrance, on the left. Level 2 - Accessible toilet two next to consultancy rooms.

Is there clear toilet wayfinding signage? *

Yes
No

Is there Braille signage located near toilet doors? *

Yes
No

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Services

What health services does clinic provide?

Does clinic provide any additional services?

Does clinic offer home based visits?

Yes
No

Does clinic have men and women practitioners available in each category of service?

Yes
No

Please provide further details on men and women practioners in each catagory of service

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Fees and Charges

What payment options are available?

For example cash or EFTPOS

If EFTPOS payments are available, are EFTPOS machines on a long cord or cordless so they can be passed over to someone using a wheelchair?

Yes
No

Are flexible payment options available?

Yes
No

Is the patient required to pay full fee and claim from health insurer or does patient only pay the gap? Please provide further information.

Does the clinic accept Enhanced Primary Care Plans (EPC)?

Yes
No

Does the clinic offer bulk billing?

Yes
No

Provide further details on bulk billing

For example - bulk bill appointments available Monday - Wednesday 10am - 2pm

Is clinic an NDIS Provider?

Yes
No

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Environmental Acoustics

Is background music played throughout?

Yes
No

Please provide some details about the music played

For example: radio, background music, relaxation music

If requested, are you happy to turn the music volume down?

Yes
No

What best describes the flooring throughout the clinic?

Carpet
Tiled
Vinyl
Hardwood
Concrete
Rubber matting

If clinic has a different flooring type to what is provided on the previous list, please provide details and indicate location eg. indoor cork

Why do we want to know about the type of flooring?
This information is helpful for mobility aid users. It will determine ease of movement and access throughout. Hard, smooth surfaces are typically easier for people with mobility issues to navigate. Flooring information is also helpful to determine the acoustics of an environment.

In the clinic, is there:

An echo
Window blinds/curtains
Seperate room/quiet room
Noise from medical equipment used within clinic (beeping from monitors, the hum of machines like X-ray or MRI scanners)
Noise from outside traffic
Noise from aeroplanes passing over
Overhead annoucements (paging system)
A glare through windows
Bright lights (throughout)
Bright lights (for examinations)
Medical posters and charts
Digital screens

Please select all applicable options

Why are we collecting environmental information?
We are gathering this information to assist in creating a sensory guide for your Access Guide. A sensory guide is designed to help individuals with sensory sensitivities, such as those with autism or sensory processing disorders, to better navigate and feel comfortable in the clinic. Additionally, it aims to enhance patient experiences by reducing stress, which can lead to improved overall satisfaction and better understanding and compliance with medical advice.

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Consultancy Room

What is the horizontal door width of consultancy room?

Describe seating options for patients in consultancy rooms

For example - chairs with back and armrests

Is there sufficient space for manoeuvring wheelchairs or other mobility aids in consultancy rooms

Yes
No

Does clinic have height adjustable examination tables?

Yes
No

If clinic has bed rope ladders or bed pull up ropes, please provide further information

For example - MRI machines are equipped with bed pull-up ropes

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Fitness

Does clinic offer exercise classes?

Yes
No

Is music played during class?

Yes
No

If requested, are you happy to turn the class music volume down?

Yes
No

Does clinic have a gym?

Yes
No

What accessible equipment is available?

Bar bells
Boxing equipment
Cable machines
Cardio equipment
Dumb bells
Fit balls
Foam rollers
Free weights
Functional training equipment
Hand cycle machine
Kettlebells
Medicine balls
Recumbent bikes
Thera Bands

Please select all applicable options

Is music played in the gym?

Yes
No

If requested, are you happy to turn the music volume down in the gym?

Yes
No

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Wet Area

Does clinic have a wet area?

Yes
No

Does wet area include a pool?

Yes
No

Where is the pool located?

What is the size of the pool?

Which best describes the access into the pool?

Ladder access with handrails on both sides
Ladder access with handrail on one side only
Ramped access with handrails on both sides
Ramped access with handrail on one side only
Stepped access with handrails on both sides
Stepped access with handrail on one side only

Please select as many as applicable

Does clinic provide a water wheelchair?

Yes
No

Does pool have hoist access?

Yes
No

Pool hoist type

Seated
Sling

Does the user need to bring their own sling?

Yes
No

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Accessible Provisions

Select the items which are applicable

Large print information on available services and prices
Braille information on services and prices
Prices are displayed and easy to read
Prices come up on register - some people may not be able to understand how much to pay or may be hard of hearing/deaf
Pen and paper available for exchange of information
Sensory friendly visits
Sensory toolkits
Wheelchair circulation space: Guideline - more than 1500mm wide and in a clear space away from any seating/tables
Wheelchair for loan
Clear space between furniture for a person to manoeuvre a mobility aid (e.g. wheelchair, walking frame, stick, crutches)
Free Wi-Fi
Interpreter service
Headphones - provided to dull sound of procedures
Staff trained in disability awareness

If clinic has any other accessible provisions or you need to expand on any of the above, please provide further information here

Is there a drinking fountain/water bottle refill station?

Yes
No

What is the height of the drinking fountain?

Please refer to the measurement instruction guide on page 6

Please provide information on how clinic considers the needs of the LGBTIQIA+ community

For example
Established a Non-Discrimination Policy
Staff trained in inclusive language
Patient record forms that ensure inclusivity and sensitivity (a space for individuals to indicate their gender identity, sexual orientation, pronouns, relationship status, medical history, preferred name).

Please provide information on how clinic has clinic taken steps towards reconciliation?

For example
Do patient record forms begin with an acknowledgment of the traditional custodians of the land on which the clinic operates or provide a section where patients can identify their Indigenous status?
Does clinic provide information about available Indigenous health services, such as Aboriginal Medical Services (AMS) or Torres Strait Islander Health Services (TSHS), and how patients can access them for culturally appropriate care?
Does clinic inquire about the patient's preferred language and communication style, including any considerations for interpreters or cultural protocols that need to be observed during consultations?
Does clinic outline any specific actions or initiatives taken to support reconciliation and improve the health outcomes for Aboriginal and Torres Strait Islander peoples? This may include cultural awareness training for staff, partnerships with Indigenous organisations, or community engagement programs.

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Service Animals

Do you have a Pet Policy for service animals?

Yes
No

Please provide link to Pet Policy

If water bowls are available for service animals including Guide dogs, seeing eye dogs and assistance dogs, please advise how dog owners can obtain bowls or where bowls are located

If there is a designated service animal relief area, please provide details

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Additional Information

Please provide one to two additional pieces of information that you would like to share about the clinic

For example - A Social Story is available to help guide you with a general x-ray.

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Image and File Uploads

Logo

Click or drag a file to this area to upload.

Your logo will feature on your customised Access Guide and will help your customers identify your branding.

An image that shows the front of the clinic, preferably with name/signage

Click or drag a file to this area to upload.

Providing this level of predictability will help patients locate and identify your clinic from the street and make it easier for them to find.

An image showing onsite accessible parking area, ideally showing its position to clinic entrance

Click or drag a file to this area to upload.

It is convenient for a person with a physical limitation to know the proximity of accessible parking to the entrance of a building. This may determine whether they can visit independently or whether they need support.

An image of main reception desk

Click or drag a file to this area to upload.

An image of waiting room

Click or drag a file to this area to upload.

An interior image of a standard consultancy room

Click or drag a file to this area to upload.

An image of gym

Click or drag a file to this area to upload.

An image of pool

Click or drag a file to this area to upload.

If available, please upload evacuation map as either a PDF or an image. This information will assist us in designing the layout of the Access Guide.

Click or drag a file to this area to upload.

If clinic offers specialised services like imaging or an audiology hearing booth, we will follow up with you to request additional information and images.

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Preferred File Format

Please advise your preferred file format for your Access Guide

PDF
Word document
Both PDF and Word document

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Additional Services

Our philosophy is simple – successful inclusion is gained by authentic attitudes.
Now with one access task ticked off the list, you don’t need to stop there. If you’ve got the vision, then we’ve got the products and services to turn it into something amazing. Access Ability Australia can help you get from where you are to where you want to be.
In addition to Access Guides, we also design and develop customised Communication Boards, Social Stories and provide online Communication Access and Awareness Training as well as Sensory Processing Disorder Awareness Training.
So why not continue your journey with us and see what other inclusive offerings we can support you with.

Communication Board order form

Learn more about Communication Access Signs

Communication Access and Awareness Training enrolment

Sensory Processing and Disorder Awareness Training enrolment

Learn more about Social Stories

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What's Next?

1. You’ll receive a confirmation email to say we’ve received your information
2. Our team will analyse your data submission and if we have any queries, we shall be in touch
3. Draft 1 will be sent for your review. Up to 2 drafts included in scope of work
4. Once we have received your approval, final copy will be sent to you
5. We will market via our social channels
6. A link to your Access Guide will be added to AAA’s website library page.

To find out more about Access Ability Australia and the work we do, please visit our website.

If you have any questions, please contact us via info@accesskeys.com.au or visit our website.

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