Access Guide – Health Club – Access Ability Australia

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Access Guide – Health ClubMaxine2024-04-18T17:51:01+10:00

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Welcome

Congratulations on becoming a part of the AAA Network.

AAA Access Guides are suitable for a range of fitness centres including health clubs and gymnasiums.

These guides promote and empower individuals of all abilities to confidently visit your club. They offer insights into what to anticipate beforehand, aid in assessing the venue's suitability and alleviate any anxieties.

Access Guides serve as an essential asset for fostering independence among visitors and enhancing your staff's proficiency in accommodating their needs.

Our form provides an avenue for you to leverage our extensive experience in crafting accessibility guides alongside professional allied health clinicians.

Through our tailored online platform, we'll lead and support you in creating a polished Access Guide.

As you navigate through this form, you'll need to upload images, and we'll offer guidance every step of the way.

Opting for a professional photoshoot is available as an additional option, with pricing provided upon application.

Your Access Guide, valued at $550, comes with no additional costs.

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Details

Health club name *

Health club address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Health club phone number *

Health club website / URL

Contact name *

Person completing this form

Contact person phone number *

Person completing this form

Email *

Email

Confirm Email

Person completing this form

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Terms and Conditions

I have read and accept Terms and Conditions below *

Yes

Download Terms & Conditions

Your preferred password to save form

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Payment

Access Guides *

Price: $ 550.00

AAA Access Guides for health clubs are valued at $550. This is a one off fee.

If living in Australia, all pricing includes GST.

For a professional photoshoot please contact us info@accesskeys.com.au for pricing and availability.

Credit Card Details *

Card

Name on Card

Total *

$ 0.00

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Contents

6. Requirements
7. Image requirement list
8. Measurement & specification list
9. Logo
10. Opening hours & Membership
11. Health club exterior
12. Parking
13. Main entrance
14. Floor levels
15. Reception
16. Rest/Social Area
17. Accessible bathrooms
18. Other toilets
19. Changerooms
20. Health services
21. Environmental acoustics
22. Quiet times
23. Venue capacity
24. Programmed classes
25. Accessible health club equipment
26. Wet area
27. Allied health services
28. Provisions and services
29. Service dogs
30. Additional information
32. Additional services
33. What's next?
34. Preview & submit

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Requirements

Before you begin, we recommend that you have images and measurements on hand for upload.

Click next for a list of images and measurements required.

For privacy, please ensure publicity rights are adhered to and no faces are visible in images uploaded to this form, including staff.

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Images Required

We recommend the following photos (that are applicable to your health club) be taken and uploaded to your device prior to commencing.
Please ensure all images are taken in LANDSCAPE.

List of images required (that are applicable to club)

Logo
Exterior of health club including signage
Accessible parking with health club entrance in view if possible
Reception
Social space
Cardio zone
Functional training area
Weights zone
Stretch/warm up zone
Pool/wet areas

Please submit landscape images where possible.
All images have maximum size limit of 10mb.
Download sample images below and then proceed to the next page for further information on measurements required.

Download a sample of image required

If you prefer a professional photoshoot, please let us know if you're interested in receiving a quote

Yes
No

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Measurements Required

List of measurements required (that are applicable to club)

Main entry door - Horizontal clearance
Alterntive accessible entry door - Horizontal clearance
Accessible toilet/s - Horizontal clearance of all toilet door/s
Accessible shower/s - Horizontal clearance of all shower door/s
Reception desk - Height of main reception desk
Reception - Height of lower height reception desk
Key fob panel - Height of key fob/access reader panel
Water fountain - Height of water fountain/water bottle refill station and knee clearance for a wheelchair user

Please download the measurement instruction guide below to assist you in ensuring the measurements you gather are accurate.

Download measurement instruction guide

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Logo

Please upload logo

Click or drag a file to this area to upload.

Why are we requesting your logo?
Your logo will feature on your customised Access Guide and will help your customers identify your branding.

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Opening Hours and Membership

Please provide opening hours *

Is 24/7 hour access available? *

Yes
No

Does health club have pre-screening tools for different age bands? *

Yes
No

Does pre-screening need to be completed prior to commencing exercise? *

Yes
No

Is it possible to sign up for membership online? *

Yes
No

Please provide a link where individuals can sign up for membership online *

Please provide information on payment options available *

For example:
Membership fortnightly direct debit payments
Membership annual payment
Membership monthly payment via credit card
Casual membership options
Casual group fitness class payments

If health club has an app, please provide details

For example:
Name
Where it is available from (Google Play/App Store)
Function (group fitness timetable, bookings, 24 hour access)

If gym offers group fitness classes, provide information on how members can book classes as well as creche, if applicable

For example: Online booking portal (please provide link)
Via health club app (please provide details
Over the phone (please provide number)

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Health Club Exterior

Please upload an image that shows the front of the health club preferably with name/signage *

Click or drag a file to this area to upload.

Landscape image required

Why do we want a picture of the outside of your health club?
Providing this level of predictability will help visitors locate and identify your club from the street and make it easier for them to find.

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Parking

Is accessible parking available? *

Yes
No

Where is accessible parking located?

For example: within designated car park, immediately opposite the main entrance.

Why do we want to know if accessible parking is available?
Some people with disability have accessible parking permits that allow them to park in an accessible parking bay. Accessible parking bays are usually positioned within close proximity to venues for convenient access and usually provide extra room either side of the parked vehicle to allow for user to conveniently manoeuvre.

Upload an image of accessible parking in relation to health club entrance *

Click or drag a file to this area to upload.

Landscape image required

Why are we requesting an image of accessible parking in relation to health club entrance?
It is convenient for a person with a physical limitation to know the proximity of accessible parking to the entrance of a building. This may determine whether they can visit independently or whether they need support.

What other parking is available? *

For example: general parking, general parking with restrictions, bus/van parking

Is an electric vehicle charging station available? *

Yes
No

Where is electric charging station located? *

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Main Entrance

Which best describes the main entrance? *

Step free
Stepped with handrails
Stepped with no handrails
Ramp access with handrails
Ramp access with no handrails
Portable ramp with handrails
Portable ramp with no handrails

Please select all applicable options.

If you selected stepped or ramped access in question above, do steps or ramp have tactile ground surface indicators and compliant step edging contrast?

Tactile Ground Surface Indicators
A tactile ground surface indicator (TGSI) is a textured pattern and typically consists of raised bumps or domes installed on walking surfaces. They are installed at key locations, such as the edges of platforms, stairs, ramps and pedestrian crossings. These indicators are designed to provide tactile and visual cues to assist people with vision impairments in navigating outdoor and indoor environments safely and independently.

Compliant Step Edging
Compliant step edging contrast means ensuring that steps are designed and constructed to meet accessibility standards, including providing adequate visual contrast to enhance safety for all users, particularly those with visual impairments

If you selected portable ramp in question above, please advise how people can request this ramp be installed prior to arrival.

Why do we want to know details about the main entrance access?
This level of information is helpful for a wide audience including people living with disability, parents with prams and the ageing population. It will also help some wheelchair users to determine whether your venue is suitable and whether they can attend independently or may need support.
If providing a portable ramp, please display signage that clearly indicates availability and how people can request ramp be installed.

Which best describes the main entry door? *

Automated
Manual, push to open
Manual, pull to open
Manual, sliding

Why do we want to know details about the main entry door?
This level of information is helpful for a person living with a physical disability. This may determine whether they can visit independently or whether they need support.

What is the horizontal clearance of main entry door? *

Please refer to the measurement instruction guide

Why do we want to know the door clearance of the main entry?
Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of access for individual needs. This information is also very helpful for parents with prams.

If club has an alternative accessible entrance other than the main entrance, please provide details as outlined below

Location (eg at the rear of the building)
Which best describes the alternative accessible entrance? (step free, ramped with handrails, portable ramp with handrails)
If you selected portable ramp, please advise how people can request this ramp be installed prior to arrival.
Which best describes the alternative accessible entry door (automated, manual opening inward, manual opening outward, manual sliding)?
What is the horizontal clearance of door?

Does club have key fob or swipe card entry that grants access? *

Yes
No

What is the height of the access reader panel? *

Please refer to the measurement instruction guide

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Floor Levels

Does club have multiple floors? *

Yes
No

How many floor levels are there? *

Is lift access available? *

Yes
No

Do lifts have tactile buttons? *

Yes
No

Tactile buttons allow visually impaired passengers to navigate and select floors independently

Do lifts have a voice system? *

Yes
No

Voice systems provide auditory cues to assist passengers, including those with visual impairments, in navigating within the lift

Where is lift located? *

If there is stepped access to all levels, do steps have handrails on both sides?

Yes
No

If there is ramped access to all levels, do ramps have handrails on both sides?

Yes
No

If you selected stepped or ramped access in question above, do steps or ramp have tactile ground surface indicators and compliant step edging contrast?

Tactile Ground Surface Indicators
A tactile ground surface indicator (TGSI) is a textured pattern and typically consists of raised bumps or domes installed on walking surfaces. They are installed at key locations, such as the edges of platforms, stairs, ramps and pedestrian crossings. These indicators are designed to provide tactile and visual cues to assist people with vision impairments in navigating outdoor and indoor environments safely and independently.

Compliant Step Edging
Compliant step edging contrast means ensuring that steps are designed and constructed to meet accessibility standards, including providing adequate visual contrast to enhance safety for all users, particularly those with visual impairments

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Reception

Is there a main reception desk? *

Yes
No

Upload an image of the main reception desk *

Click or drag a file to this area to upload.

Landscape image required

What time is reception staffed? *

What is the height of the main reception desk? *

Please refer to the measurement instruction guide

If available, what is the height of the lower main reception desk?

Please refer to the measurement instruction guide

What payment options are available? *

For example - cash only. EFTPOS.

If EFTPOS payments are available, are EFTPOS machines on a long cord or cordless so they can be passed over to someone using a wheelchair?

Yes
No

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Rest/Social Area

Is there a rest/social area? *

Yes
No

What are the seating options in this area? *

Seating with back and armrests
Seating with backrests only
Couches
Stools
Tables

Please select all applicable options

Why do we want to know about seating type options in this area?
Seats with back and armrests are very helpful in providing support in both the seated position and when transferring to a seated/standing position. Ideal for a person who may have weak knees, mobility issues, a child or a person with a physical disability.
Seats without backrests may disrupt posture and require back muscles to work more than normal to support the spine.

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Accessible Bathrooms

Some health clubs may offer several accessible toilet and shower facilities.
Consequently, the following questions will enable you to provide details about each of them.

Is there an accessible toilet? *

Yes
No

Description of where accessible toilet one is located *

For example: past reception on the right

Which best describes the entry door to accessible toilet one? *

Automated
Manual, push to open
Manual, pull to open
Manual, sliding

What is the horizontal clearance of the accessible toilet one door? *

Please refer to the measurement instruction guide

Why do we want to know the clearance of the accessible toilet door?
Some toilets may be signed as accessible, however, do not have adequate door clearance for some mobility equipment. Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of your venue's bathroom facilities for their individual needs and comfort. Baby change facilities are also often located in accessible bathrooms; therefore, this information is also very helpful for parents with prams.

What is the position of the grab bars in accessible toilet one? *

Behind
Left-hand side
Right-hand side
Retractable on both sides

The position of grab bars are determined from a seated position on toilet. Please select all applicable options.

Pictured below: right hand side and behind grab bars

Why are we asking about the position of grab bars?
People with disabilities or mobility limitations may have different needs when it comes to the placement of grab bars.
Some individuals may require support from their dominant hand/side, while others may rely on their non-dominant hand/side.

Does accessible toilet one also include accessible shower? *

Yes
No

Describe the accessible shower provisions *

Emergency button
Grab bars
Hand held shower hose
Shower bench
Shower commode/seat
Shower curtain/door
Soap
Shampoo
Mirror, ideally positioned for wheelchair user
Hooks or shelves to hang clothing and personal items
Non-slip flooring

Please select all applicable options

Are there any other provisions in the accessible shower/s?

If additional accessible toilet/s are available, please provide further information as outlined below

Location

What best describes entry door?
For example - automated, manual push to open, manual pull to open, manual sliding.

Horizontal clearance of the accessible toilet door

Position of the grab bars in the accessible toilet (Behind, left-hand side, right-hand side, retractable on both sides)

Is there clear toilet wayfinding signage?

Is there Braille signage located near toilet door?

Shower provisions as outline in question above.

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Other Toilets

What other toilets are available? *

Ambulant toilet
All genders
Seperate mens/boys and womens/girls toilets
Baby change area

Please select all applicable options

Description of where all other toilets are located. If baby change area is applicable, please also advise if it is accessible by all genders *

For example: Men/boy's toilet past reception on the right. Women/girl's toilet in rear right corner of health club.
Ambulant toilet within both men/boys and women/girl's toilets.
All genders toilet on first floor.

Is there clear toilet signage? *

Yes
No

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Changerooms

Describe shower provisions in mens/boy's changeroom *

Communal shower
Private cubicle with locking doors
Adequate hot and cold-water supply
Non-slip flooring
Adequate lighting
Hooks or shelves to hang clothing and personal items
Soap
Shampoo
Mirrors

Describe shower provisions in womens/girl's changeroom *

Communal shower
Private cubicle with locking doors
Adequate hot and cold-water supply
Non-slip flooring
Adequate lighting
Hooks or shelves to hang clothing and personal items
Soap
Shampoo
Mirrors

If lockers are provided, please specify their location and the procedure for accessing them

For example - lockers are located on pooldeck and in the gym changerooms.
Advise if patrons need to bring their own lock, are they equipped with combination locks, or are keys obtained from reception?

Do changerooms offer any additional provisions?

For example, hairdryers, iron and ironing board

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Health Services

Which health services does the club offer?

Access and Inclusion programs
Casual membership
Full membership
Functional group training
Group classes
Personal training
Reformer Pilates
Youth programs
Wellbeing classes

Please select all applicable options

What other health services are available?

Does health club offer 1:1 personal training for people with disability? *

Yes
No

Please provide further details on the inclusive training offered

For example:
Personal trainers experienced in working with people with disability are available. Bookings are essential. Phone 5496 2266.

Are personal trainers of all genders available? *

Yes
No

Are any other additional services available?

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Environmental Acoustics

Does the health club play music? *

Yes
No

Please provide some details about the music played *

For example: radio, background music, upbeat music

If requested, is the club happy to turn the music volume down? *

Yes
No

Does club provide ear plugs for participants who find the sounds within the club environment too loud? *

Yes
No

What best describes the flooring/ground throughout? *

Rubber matting
Concrete
Vinyl
Laminate
Hardwood
Carpet
Tiled
Grass
Synthetic turf

Please select all applicable options

If health club has a different flooring type to what is provided on the previous list, please provide details and indicate location eg. indoor cork

Why do we want to know about the type of flooring?
Flooring information is helpful to determine the acoustics of an environment. This information is also helpful for mobility aid users. It will determine ease of movement and access throughout venue. Hard, smooth surfaces are typically easier for people with mobility issues to navigate.

In the health club, is there: *

An echo
Window blinds
Seperate room/quiet room

Please select all applicable options

Why do we want to know more about the environmental acoustics?
Rooms with lots of soft furnishings (e.g. rubber matting, blinds) offer less reverberation (echo) with sound coming only from the people in the room. This environment may be more comfortable for a person with hearing loss, a person who may become overwhelmed by too much stimuli or people who wish to engage in comfortable levels of conversation.

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Quiet Times

What are the quietest days and times? *

For example: Mondays 10am - 11am, Tuesdays 2pm - 3pm etc.

Why do we want to know health club's quiet times?
Some people living with disability may become overwhelmed by too much stimuli. While there are strategies individuals can put in place to cope with these challenges, they may prefer a less crowded environment which is more predictable. A quieter environment may also be best suited to a person with hearing loss. There are approximately 3.6 million Australians with hearing loss. Quieter times may also suit people who wish to engage in comfortable levels of conversation with training partners or trainers.

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Venue Capacity

What is the maximum capacity of health club? *

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Programmed Classes

Does health club offer exercise classes? *

Yes
No

Is music played during exercise classes? *

Yes
No

If requested, is the club happy to turn the music volume down during a class? *

Yes
No

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Accessible Gym Equipment

What accessible equipment is available? *

Bar bells
Boxing equipment
Cable machines
Cardio equipment
Dumbbells
Fit balls
Foam rollers
Free weights
Functional training equipment
Hand cycle machine
Kettle bells
Medicine balls
Recumbent bikes
Thera Bands

Please select all applicable options

Does health club have any other accessible equipment available?

Is there a women's only gym/exercise section? *

Yes
No

Are women's only group fitness classes available? *

Yes
No

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Wet Area

Does health club have a wet area? *

Yes
No

Does the wet area include a pool? *

Yes
No

Please upload photo of the pool *

Click or drag a file to this area to upload.

For privacy, please ensure publicity rights are adhered to and no faces are visible.
Landscape image required

Please provide location as to where pool is situated within health club *

What is the size of the pool? *

For example, 20m

Which best describes the access into the pool? *

Ladder access with handrails on both sides
Ladder access with handrail on one side only
Ramped access with handrails on both sides
Ramped access with handrail on one side only
Stepped access with handrails on both sides
Stepped access with handrail on one side only

Does health club provide a water wheelchair? *

Yes
No

Does the pool have hoist access? *

Yes
No

What type of hoist is available? *

Seated
Sling

What is the safe working load of the seated pool hoist? *

For example: maximum load 200kg

Please provide sling pool hoist model details and safe working load *

For example: C450 ceiling hoist with hoist/carry bar. Safe maximum load 200kg.

Does the user need to bring their own sling? *

Yes
No

Provide any further information on wet area facilities

For example, spa, steam room, sauna

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Allied Health Services

Does health club offer allied health services? *

Yes
No

Which allied health services are available?

Dietician
Exercise Physiologist
Massage
Osteopathy
Physiotherapy

Please select all applicable options

Does club offer any other allied health services?

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Provisions and Services

Which provisions and services are available? *

Accessible tours
Breakfast Bar
Cafe
Clear space between furniture for a person to manoeuvre a mobility aid (e.g. wheelchair, walking frame, stick, crutches)
Nutritional Retail Outlet
Visual communication board
Vending machine
Merchandise Store
Free Wi-Fi
Hearing loop
Pen and paper for exchange of information
Prices displayed and easy to read
Prices come up on register - some people may not be able to understand how much to pay or may be hard of hearing/deaf
Sensory friendly sessions
Sensory toolkit
Sensory room
Wheelchair circulation space: Guideline - more than 1500mm wide and in a clear space away from other equipment/ seating/tables

Please select all applicable options

Is your facility registered with the Carer Card Program? *

Yes
No

For more information go to: Victorian Seniors Card and Carer Card Programs

Are drinking fountains/water bottle refill stations available? *

Yes
No

What is the height and knee clearance of the drinking fountain? *

Please refer to the measurement instruction guide

Does health club provide a creche? *

Yes
No

Who can use the creche? *

For example, members only

What are the opening times of the creche? *

Is health club an NDIS provider? *

Yes
No

Has club considered the needs of the LGBTIQIA+ community? *

Yes
No

For example
Established a Non-Discrimination Policy
Staff trained in inclusive language
Marketing material featuring diversity and inclusivity
Staff diversity and inclusivity
Inclusive programming
Collaboration with local LGBTIQ organisations

Please provide further information on how club considers the needs of the LGBTIQIA+ community *

Has club taken steps towards reconciliation? *

Yes
No

For example
An Acknowledgement of Country practice
Display Indigenous artwork, language or signage
Employ Indigenous staff
Staff trained in cultural awareness

Please provide further information on how club has taken steps towards reconcilation *

Please provide location of all defibrillators *

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Service Animals

Do you have a Pet Policy for service animals? *

Yes
No

Please provide link to Pet Policy *

If water bowls are available for service animals including Guide dogs, seeing eye dogs and assistance dogs, please advise how dog owners can obtain bowls or where bowls are located

If there is a designated service animal relief area, please provide details

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Additional Information

Please provide one to two additional pieces of information that you would like to share about the health club

For example: A Social Story is available to help guide you with a general gym visit.

Please advise your preferred file format for your delivered product *

PDF
Word document
Both PDF and Word document

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Additional Services

Our philosophy is simple – successful inclusion is gained by authentic attitudes.
Now with one access task ticked off the list, you don’t need to stop there. If you’ve got the vision, then we’ve got the products and services to turn it into something amazing. Access Ability Australia can help you get from where you are to where you want to be.
In addition to Access Guides, we also design and develop customised Communication Boards, Social Stories and provide online Communication Access and Awareness Training.
Making changes to the way you inspire and inform your visitors can provide your organisation with increased social and economic benefit.
So why not continue your journey with us and see what other inclusive offerings we can support you with. You may also like to enrol in our training so you can be sure to provide effective, efficient and responsive customer service delivery every time.

Communication Board order form

Learn more about Communication Access Signs

Communication Access and Awareness Training enrolment

Learn more about Social Stories

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What's Next?

1. You’ll receive a confirmation email to say we’ve received your information

2. Our team will analyse your data submission and if we have any queries, we shall be in touch

3. Draft 1 will be sent for your review. Up to 3 drafts included in scope of work

4. Once we have received your approval, final copy will be sent to you

5. We will market via our social channels

6. A link to your Access Guide will be added to AAA’s website library page.

You will also be soon be granted access to our online Member’s Hub.

Located on our website, this hub is filled with a wide range of engaging material to manage and engage you and your team on a successful and progressive access and inclusion journey.

Available in the hub are carefully formatted social media posts and captions for all AAA products for use on Instagram, Facebook and LinkedIn.

You will also find video tools and tutorials to help maximise the benefits of your customised membership.

There are some great examples of product in use within natural settings to view as well as some valuable guest speakers who talk about the importance of improved access information from a variety of perspectives.

Additionally, the hub is completely free to access.

To find out more about Access Ability Australia and the work we do, please visit our website.

If you have any questions, please contact us via info@accesskeys.com.au or visit our website.

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