Communication Access

Organisations that are providing a service to the general public need to be aware of potential barriers to communication.

  • Over 1.2 million Australians have a communication disorder [1]
  • Over 5 million Australians speak a language other than English [2]
  • Over 4 million Australians have a hearing loss [3]

Living with these challenges can increase anxiety and isolation.

Lack of awareness and understanding of these challenges can impact effective service delivery.

Designed to facilitate confident communication, Access Ability Australia have developed a range of products and services to help organisations become communication accessible.

AAA Communication Access & Awareness Training creates awareness, breaks down barriers and upskills staff to provide responsive customer service delivery of effective and efficient communication.

Training is aimed to increase understanding and awareness of communication challenges, understand impacts, introduce alternative and augmentative communication, learn where communication access fits into an access audit and how everyone can be an advocate for best practices as well as an opportunity to evaluate new learnings in an in-class practice session.

At Access Ability Australia, we provide learning outcomes to upskill your business to become responsive in excellent customer service delivery.

Next session: TBC post COVID-19 at EIBC, 5a Hartnett Close, Mulgrave.  Booking enquiries to

Training options can be made available to suit your needs.

AAA Communication Boards enable communication and comprehension for people who experience communication challenges.  Challenges may arise as a result of a variety of causes.  These causes may include Autism Spectrum Disorder, Intellectual Disability, Down Syndrome as well as some neurological conditions such stroke, an acquired brain injury (ABI), Parkinson’s disease or people who do not speak English.

AAA Communication Boards, featuring contextualised symbols that reflect your business, allow your visitors to express their needs, interact with others, build and maintain relationships with your staff and help your visitors to be active and involved in making choices for the products and services you offer.

Communication resources can be customised so the vocabulary and content complement your business and the experiences that you offer.

AAA Communication Access Training and communication resources include:

  • Delivery of training on-site or at the offices of Access Ability Australia.
  • Customised communication boards.
  • Customised communication access tags.
  • Printed and enlarged communication boards.

For further information, choices available and pricing, please contact us.

What our training attendees have said so far:

I liked the examples of how things can look and feel for those with different abilities.

It was very interesting to learn about the different types of communication and to have opportunity during the workshop to practice the use of the communication board.

Thank you for developing such great communication tool kits.  We will certainly be adopting these into the many programs and groups that use our centre.

I really liked the level of engagement I had as a participant.