Privacy Policy

Access Ability Australia is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Access Ability Australia website and Scout+ App and governs data collection and usage. By using the Access Ability Australia website and Scout+ App, you consent to the data practices described in this statement.

Collection of your Personal Information

Access Ability Australia will only collect the personal information that it needs to help you enjoy our full range of products and services. This may include personal information such as your name, address, telephone number, e-mail address and payment details. Access Ability Australia also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites.

Access Ability Australia does not collect sensitive information (for example: medical history) from users of our website.

There is also information about your computer hardware and software that is automatically collected by Accessabilityaustralia.com. This information can include: your IP address, browser type, accessabilityaustralia.com, access times and referring website addresses. This information is used by Access Ability Australia for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Access Ability Australia website.

How Access Ability Australia Collects Personal Information

We collect personal information from you if you buy something from us or if you subscribe to our marketing communication.

We may also collect personal information, when you use the Access Ability Australia site, by using cookies, recording your IP address and other statistical methods.

How we use your Personal Information

In general, Access Ability Australia will only use your personal information to provide the product or service that you have requested from us. More specifically, Access Ability Australia may use your personal information to:

Communicate with you to facilitate your order or answer your queries (including phone or email)

Access Ability Australia may also use your personal information to assist you with product and service choices and to keep you informed of changes or special offers.

Access Ability Australia website and Scout+  App will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Access Ability Australia or the site; (b) protect and defend the rights or property of Access Ability Australia; and, (c) act under exigent circumstances to protect the personal safety of users of Accessabilityaustralia.com, or the public.

Access Ability Australia uses cookies, IP addresses and other statistical information to help you personalise your online experience and to improve our websites and look at aggregated usage statistics. We will also use it to generally examine how our customers use and access our websites and services.

A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer or device. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise Accessabilityaustralia.com pages, or register with Accessabilityaustralia.com site or services, a cookie helps Accessabilityaustralia.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the Accessabilityaustralia.com features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Accessabilityaustralia.com.

Access Ability Australia will only communicate with you by email for marketing purposes if you have provided us with your email address and consented to receive marketing communications from us.

The Access Ability Australia website and Scout+ App contains links to the sites of third parties. These third-party sites are not under the control of Access Ability Australia. Please ensure that you visit the privacy policies of those third-party websites to be aware of their policy on the handling of personal information.

Security of your Personal Information

We may share some of your personal information with our billing and security partners in order to ensure that your payment is processed smoothly.

How you can control your Personal Information

You are entitled to gain access to and/or correct the personal information that Access Ability Australia holds about you. You may access, amend, correct or update this personal information at any time, by emailing us at info@accesskeys.com.au. We will action your request within a reasonable time frame (usually within 30 days) following receipt of your request.

We may decline an access or correction request in circumstances prescribed by the Privacy Act.

If you would like to unsubscribe from receiving any of our commercial electronic messages, which we send to you by email, please visit the unsubscribe section on this mail. Your request to unsubscribe will be actioned promptly.


We want you to love the products and services you buy from us. As our products are fully customised for your business, there is no offer of a change your mind return.

However, if your product does not meet with your requirements, you may lodge a return request by contacting us at info@accesskeys.com.au.

Our Customer Care team will contact you to discuss your requirements and to work on a remedy for the issue.

Changes to this Statement

Access Ability Australia will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. Access Ability Australia encourages you to periodically review this Statement to be informed of how Access Ability Australia is protecting your information.

Contact Information

Access Ability Australia welcomes your comments regarding this Statement of Privacy. If you believe that Access Ability Australia has not adhered to this Statement, please contact Access Ability Australia at info@accesskeys.com.au. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Access Key Standard Terms and Conditions of Contract

Delivery will be made electronically.

Quotation acceptance will form a binding contract upon any one of the following options;

Acceptance upon quotation and payment to Access Ability Australia for items listed in quotation prior to the expiration date


Issuance of a purchase order to Access Ability Australia referencing quotation number and the terms and conditions provided prior to the quotation expiration date.

Deposit payment will be due at project commencement and full payment will be due upon delivery of approved product.  Access Ability Australia payment receipt terms are Net 14 days.

Conditions of Use

Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.


© Access Ability Australia, All Rights Reserved. 2021 DISCLAIMER: All materials have been compiled from information available at time of production. They are not intended to replace professional advice including; but not limited to, access audits. All necessary care has been taken to design and produce Work(s). All measurements provided are within an approximate range. Full implementation guidelines are supplied in accordance with Work(s) in its entirety. You acknowledge and agree that you are using all services and facilities provided by Access Ability Australia at your own risk and you agree to defend, indemnify, save and hold Access Ability Australia harmless from any and all demands, liabilities, costs, losses and claims, howsoever suffered, including but not limited to legal fees that may arise directly or indirectly from any service provided or agreed to be provided by Access Ability Australia. You agree that this indemnification extends to all aspects of the Work(s), including but not limited to implementation and usage. Access Ability Australia are indemnified of all claims, liability, and expenses that may arise from use of Work(s) as per usage and acceptance of these terms and conditions. This Access Key is not to be altered by any parties without express permission of Access Ability Australia.

Download Information

All Access Ability Australia resources are available immediately upon download.

If you do not receive your download, please notify us by email at info@accesskeys.com.au.