Create your own HOTEL Access Key Assist – Access Ability Australia

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Create your own HOTEL Access Key AssistMaxine2023-07-17T10:34:11+10:00

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Welcome

Congratulations on joining the AAA Network.

AAA Access Key Assists are suitable for a range of property types including hotels, motels, hostels and independent operators.

Accessibility guides support and encourage people of all abilities to holiday and book with additional confidence. The information we gather will help your guests to understand what to expect before arrival, help to determine the suitability of your property and help to alleviate anxiety. They are also a great tool for fostering independence.

With our bespoken online platform, we will assist you to make a professional accessibility guide.

By utilising our online form, you can explore a wide range of thought-provoking questions specifically crafted to raise awareness about the needs of guests with disabilities. These questions are carefully curated to gather relevant information for your accessibility guide.

By providing this enhanced information, you showcase your commitment to supporting access and inclusion, ultimately empowering guests with disabilities to make informed decisions that your property is the ideal choice for their needs.

Our exceptional Access Key Assists are meticulously crafted professional products, tailored to meet your specific needs. Upon purchase, you will receive a comprehensive accessibility guide conveniently delivered as a polished Word document. This format allows you to effortlessly upload the guide directly to your website, making it readily accessible to your online visitors. Additionally, you can easily distribute the guide to your valued guests, ensuring they have access to vital information regarding your property's accessibility features. With our professionally prepared accessibility guide, you can showcase your commitment to inclusivity while providing a seamless and user-friendly experience for both potential and existing guests.

By joining our network, you will also gain access to our online Members Hub which is filled with a wide range of engaging material to manage and engage your property on a successful and progressive access and inclusion journey.

Access Key Assists are a premium service that incurs a fee. Once you acquire an accessibility guide, your property will benefit from amplified exposure within the disability community as it will be prominently featured on the AAA website. As a limited-time special introductory offer, the value of Access Key Assists is set at $495 (excluding GST), ensuring affordability for a limited number of spots.

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Details

Property name *

Property address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Contact name *

Contact phone number *

Email *

Property phone number *

Property website / URL

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Terms and Conditions

I have read and accept AAA Access Key Assist Terms and Conditions below *

Yes

This Terms and Conditions set the terms and understanding for Access Keys Pty Ltd trading as Access Ability Australia to complete a project that delivers the design and development of a AAA Access Key Assist.

Purpose
Project will include the design and development of digital AAA Access Key Assist. A link to your AAA Access Key Assist will feature on AAA website.
Resource will be designed for use by guests with disability, but NOT limited to.

Liability
Liability will be reduced to the extent to which any action, proceedings, claim or demand arises out of any negligent or other wrongful act or omission of a party.
Subject to Law a party’s total liability to the other party for any one claim made by a party pursuant to this Terms and Conditions, shall be $1 million per event and in the aggregate $5 million.
Under no circumstances will either party be liable for any indirect, special, incidental or consequential loss or damage, anticipated savings, loss of profit, economic loss, revenue or good

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Payment

AAA Accessibility Guide *

Price: $ 495.00

AAA Access Key Assists are a premium service that incur a fee of $495.00

If living in Australia, all pricing excludes GST.

Stripe credit card *

Card

Name on Card

Total *

$ 0.00

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Requirements

Before you begin, we recommend that you have measurements on hand for upload.

Click next for a list of measurements required.

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Measurements Required

List of measurements required

Horizontal width of main entry door
Height of main reception desk
Height of lower height reception desk, if applicable
Sizes of accessible rooms eg. average room is approximately 12m2
Horizontal width of door/gate to pool area, if applicable
Height of the key card system to access room
Height of key card system inside room
Horizontal width of accessible room entry door
Horizontal width of accessible room doors throughout the room
Hallway width of accessible rooms
Height of tables in rooms
The height of power outlets in rooms (to power medical equipment & charge mobility equipment)
If applicable, the height of the safe operating panel
Space underneath the bed for a portable hoist, if applicable
If applicable, distance of mounted shower products to shower bench in accessible bathrooms

Please download the measurement instruction guide below to assist you in ensuring the measurements you gather are accurate.

Download measurement instruction guide

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Parking

Is check-in parking available? *

Yes
No

Provide details for check-in parking *

For example, location and time limits

Is accessible parking available? *

Yes
No

Where is accessible parking located? *

For example: within designated car park, immediately opposite the main entrance.

Why do we want to know if accessible parking is available?
Some people with disability have accessible parking permits that allow them to park in an accessible parking bay. Accessible parking bays are usually positioned within close proximity to venues for convenient access and usually provide extra room either side of the parked vehicle to allow for user to conveniently manoeuvre.

Is valet parking available? *

Yes
No

What other parking is available? *

For example: general parking, general parking with restrictions, bus/van parking

Is under cover parking available? *

Yes
No

What is the overhead clearance of undercover parking? *

Will a swipe card need to be picked up at reception before entering the carpark? *

Yes
No

Is an electric vehicle charging station available? *

Yes
No

Where is electric charging station located? *

For example, in the car park, at the rear of the property

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Public Transport

List all public transport options close by and their approximate distance to the property eg. 300m from Belmore train station *

Is there an airport transfer service available? *

Yes
No

Are pick up and drop off services available? *

Yes
No

Is there a service to help guests book accessible taxis and transport? *

Yes
No

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Main Entrance

Which best describes the main entrance? *

Step free
Stepped
Ramp access
Portable ramp

Please select all applicable options

If you selected portable ramp in question above, please advise how guests can request this ramp be installed prior to arrival.

Why do we want to know details about the access to the main entrance?
This level of information is helpful for a wide audience including people living with disability, parents with prams and the ageing population. It will also help some wheelchair users to determine how suitable venue is and whether they can attend independently or may need support.
If providing a portable ramp, please display signage that clearly indicates availability and how guests can request ramp be installed.

Which best describes the main entry door? *

Automated
Automated revolving
Manual opening inward
Manual opening outward
Manual sliding

Why do we want to know details about the main entry door?
This level of information is helpful for a person living with a physical disability. This may determine whether they can visit independently or whether they need support.

What is the horizontal clearance of main entry door? *

Please refer to the measurement instruction guide

Why do we want to know the door clearance of the main entry?
Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of access for individual needs. This information is also very helpful for parents with prams.

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Floor Levels

How many floor levels are there? *

If there are multiple floor levels, is lift access available?

Yes
No

Where is lift located on ground level?

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Reception

Is there a main reception desk? *

Yes
No

What time is reception staffed? *

What is the height of the main reception desk? *

Please refer to the measurement instruction guide

If available, what is the height of the lower main reception desk?

Please refer to the measurement instruction guide

Does reception have seating? *

Yes
No

Select all available seating options

Seating with back and arm rests
Seating with backrests only
Stools
Couches

Is self check-in an option? *

Yes
No

Please provide details on how guests can self check-in

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Lobby - Guest Comfort

Are there toilets available in the reception lobby? *

Yes
No

Is there an accessible public toilet available in reception lobby? *

Yes
No

Describe where accessible toilet is located in relation to reception *

For example: Toilet 1: past reception on the right, Toilet 2: on level 4 to the left of the pool area

Are aisles and hallways to accessible toilet wide enough to fit a wheelchair/mobility aid? Preferably 1.2m wide. *

Yes
No

Which best describes the entry door to the accessible toilet? *

Manual sliding
Automated
Manual opening inward
Manual opening outward

What is the horizontal clearance of the accessible toilet door? *

Please refer to the measurement instruction guide

Why do we want to know the clearance of the accessible toilet door?
Some toilets may be signed as accessible, however, do not have adequate door clearance for some mobility equipment. Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of your venue's bathroom facilities for their individual needs and comfort. Baby change facilities are also often located in accessible bathrooms; therefore, this information is also very helpful for parents with prams.

What is the position of the grab bars in the accessible toilet? *

Behind
Left-hand side
Right-hand side
Retractable on both sides

The position of grab bars are determined from a seated position on toilet. Please select all applicable options.

Pictured below: right hand side and behind grab bars

Why do we want to know the position of the grab bars in the accessible toilet?
This information is useful for a user that may have mobility restrictions (e.g. a person who has had a stroke and a weakness on one side of their body).

What other toilets are available?

Ambulant
All genders
Separate men/boys and women/girls toilets
Baby change area

Description of where all other toilets are located. If baby change area is applicable, please also advise if it is accessible by all genders

For example: Toilet 1: Men/boy's toilets past reception on the right. Baby change within accessible toilet, to the left of lifts

Is there clear toilet signage?

Yes
No

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Room Access

Provide details on the entry door system to rooms *

For example: automatic door entry system with key card

What is the height of the key card system to access rooms? (if applicable)

Please refer to the measurement instruction guide

What is the entry door clearance of rooms? *

Please refer to the measurement instruction guide on page 6

What is the height of the internal key card system in rooms (if applicable)?

Please refer to the measurement instruction guide

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Accessible Rooms

Are accessible rooms available? *

Yes
No

How many accessible rooms are available? *

Please provide the sizes of accessible rooms eg. average room is approximately 12m2 *

What floor are the accessible rooms located on? *

Do any of the accessible rooms offer interconnecting rooms? *

Yes
No

People with disability may require additional space when travelling with family, friends or a support worker.

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Kitchens in Rooms

Do some rooms have kitchens/kitchenettes? *

Yes
No

Which provisions are available in the kitchen? Please select all applicable options

Tea/Coffee making facilities
Coffee machine
A pour kettle and tipper for safe pour and use of boiling water
Sink
Wheelchair access under kitchen sink
Dishwasher
Dishwasher accessible from wheelchair
Stovetop
Wheelchair access under stovetop
Oven
Side opening oven at an accessible height
Short distance from oven to heat proof area
Wheelchair access under preparation area
Benches at accessible heights – ideally 28”-34” above the floor
Adjustable counter tops
Pull out shelving/counter tops
Microwave
Microwave and buttons at wheelchair accessible height
Fridge
Bottom-drawer freezer style refrigerator
Pantry
Sliding cupboards/pantry door
Re easy-to-use tap fittings installed? eg single lever tap
Tactile controls such as raised buttons or dials with directional indicators

Please provide details for kitchen provisions not listed above

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Room Furniture and Movement

Describe the seating in rooms *

For example: couches, seating with back and arm rests, seating with back rests, stools

What is the height of the table in rooms?

Please refer to the measurement instruction guide

Is there a glide under desk in rooms? *

Yes
No

What are the average internal door clearances for rooms?

Please refer to the measurement instruction guide

What is the average hallway width in rooms?

Please refer to the measurement instruction guide

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Bedrooms

Are hanging rails and shelving in wardrobes accessible from a wheelchair? *

Yes
No

Is the bed adjustable? *

Yes
No

Please provide details for adjustable bed *

For example, height adjustable, adjustable feet, adjustable head

Is there space underneath the bed for storage? *

Yes
No

Please provide the height of the space under the bed in mm

Please refer to the measurement instruction guide

Is there sufficient space at each the side of the bed for wheelchair transfer? *

Yes
No

This provides guests the option to choose which side of the bed they prefer to sleep on

Are there power sockets next to the bed to power medical equipment and charge mobility equipment? *

Yes
No

Is there a full-length mirror? *

Yes
No

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Bathrooms

Do some rooms offer accessible bathrooms? *

Yes
No

Are aisles and hallways to accessible toilet wide enough to fit a wheelchair/mobility aid? Preferably 1.2m wide. *

Yes
No

What is the average size of the accessible bathroom in meters squared? *

Is there a ceiling hoist? *

Yes
No

Which best describes the entry door to the accessible bathroom? *

Sliding
Manual opening inward
Manual opening outward

What is the horizontal clearance of the bathroom door? *

Please refer to the measurement instruction guide

What is the position of the grab bars in the accessible toilet? *

Behind
Left-hand side
Right-hand side
Retractable on both sides

The position of grab bars are determined from a seated position on toilet. Please select all applicable options.

Please provide further information if there are multiple accessible rooms available with a mix of right-hand and left-hand grab bars.

For example, two rooms with grab bars behind and to the right of toilet and one room with grab bars behind and to the left of toilet.

Why are we asking about the position of grab bars?
People with disabilities or mobility limitations may have different needs when it comes to the placement of grab bars.
Some individuals may require support from their dominant hand/side, while others may rely on their non-dominant hand/side.

Can a toilet commode be provided? *

Yes
No

Can a shower chair be provided? *

Yes
No

Please provide more details about the shower. Select all applicable options

Roll in shower
Hand held shower hose
Grab bars
Shower bench commode
Shower curtain
Emergency button

If complimentary shower products are mounted in shower cubicle, please provide distance of their location from shower bench, if applicable

Can a wheelchair glide under the sink? *

Yes
No

Are easy to use tap fittings installed eg. Single lever tap *

Yes
No

Is there a lowered mirror in the bathroom? *

Yes
No

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Guest Comfort

What is the average height of power points in rooms? *

Please refer to the measurement instruction guide

Can the phone be used on speakerphone so guest do not have to struggle to hold it up to their ear? *

Yes
No

Are light switches and air conditioning controls within easy reach? *

Yes
No

Are lighting dimmer switches available? *

Yes
No

Are remote controlled blinds and shutters available? *

Yes
No

Is there a safe in rooms? *

Yes
No

What is the height of the safe operating panel

Please refer to measurement instruction guide

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Flooring

What best describes the flooring in rooms?

Carpet
Tiled
Vinyl
Concrete
Hardwood
Other

Please select all applicable options

If rooms have a different flooring type than what was provided on the previous list, please provide details

Why do we want to know about the type of flooring?
This information is helpful for mobility aid users. It will determine ease of movement and access throughout venue. Hard, smooth surfaces are typically easier for people with mobility issues to navigate. Flooring information is also helpful to determine the acoustics of an environment.

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Provisions and Services

Which of the following provisions and services are available?

Please select all applicable options

Please provide any further provisions and services not mentioned on list above

Is there a local disability equipment hirer that can supply equipment to guests, such as a wheelchair or shower commode?

Yes
No

Supplier name *

Supplier address *

Supplier phone number *

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Conference Facilities

Are there conference facilities onsite? *

Yes
No

Is there an accessible toilet nearby? *

Yes
No

Description of where accessible toilet is located *

Please ensure to provide information as set out below for any additional accessible toilets at the end of this form

Are aisles and hallways to accessible toilet wide enough to fit a wheelchair/mobility aid? Preferably 1.2m wide. *

Yes
No

Which best describes the entry door to the accessible toilet? *

Automated
Manual opening inward
Manual opening outward
Manual sliding

What is the horizontal clearance of the accessible toilet door? *

Please refer to the measurement instruction guide

Why do we want to know the clearance of the accessible toilet door?
Some toilets may be signed as accessible, however, do not have adequate door clearance for some mobility equipment. Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of your venue's bathroom facilities for their individual needs and comfort. Baby change facilities are also often located in accessible bathrooms; therefore, this information is also very helpful for parents with prams.

What is the position of the grab bars in the accessible toilet? *

Behind
Left-hand side
Right-hand side
Retractable on both sides

Pictured below: right hand side and behind grab bars

Why do we want to know the position of the grab bars in the accessible toilet?
This information is useful for a user that may have mobility restrictions (e.g. a person who has had a stroke and a weakness on one side of their body).

What other toilets are available for conference attendees? *

Ambulant
All genders
Separate men/boys and women/girls toilets
Baby change area

Description of where all other toilets are located. If baby change area is applicable, please also advise if it is accessible by all genders *

For example: Toilet 1: Men/boy's toilets past conference room on the right. Women/girl's toilets on the right of conference room. Baby change within all genders toilet.

Is there clear toilet signage? *

Yes
No

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Dining

Are dining options available onsite? *

Yes
No

What mealtimes are available? *

Breakfast
Lunch
Dinner
All day dining

If an online menu is available, please provide link

Can dietary requirements be catered for? *

Yes
No

Is there an online booking system? *

Yes
No

Please provide a link for the booking system *

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Wet Area

Is there a pool available? *

Yes
No

Is the pool *

Indoor
Outdoor
Both indoor and outdoor pools available

What is the size of the pool/s? If pool is custom designed, irregular shaped or includes a waterfall, cave, a diving board etc, please provide a description *

For example: 50m

Which best describes the door/gate to the pool area/s? *

Automated
Manual: Opening inward
Manual: Opening outward

What is the clearance/horizontal width of door/gate to pool area/s? *

Please refer to the measurement instruction guide

Which best describes the access into the pool/s? *

Ladder access with handrails on both sides
Ladder access with handrail on one side only
Ramped access with handrails on both sides
Ramped access with handrail on one side only
Stepped access with handrails on both sides
Stepped access with handrail on one side only
Beach entry

Please select all applicable options

Does pool/s have hoist access? *

Yes
No

What type of hoist is available? *

Seated
Sling

What is the safe working load of the pool hoist? *

For example: maximum load 200kg

Please provide sling pool hoist model details. *

For example: C450 ceiling hoist with hoist/carry bar. Safe maximum load 200kg.

Does the user need to bring their own sling? *

Yes
No

If the wet area includes any other facilities, please provide details

For example: spa, sauna, steam room.

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Gym

Is there a gym onsite? *

Yes
No

What hours is the gym open? *

What equipment is available?

Bar bells
Boxing equipment
Cable machines
Cardio equipment
Dumbbells
Foam rollers
Free weights
Functional training equipment
Hand cycle machine
Kettle bells
Medicine balls
Recumbent bikes
TheraBands

Please select all applicable options

Provide details of any other equipment not mentioned above

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Service Animals

Do you have a Pet Policy?

Yes
No

Please provide link to Pet Policy *

If food and water bowls are available for service animals including Guide dogs, seeing eye dogs and assistance dogs, please advise how guests can obtain bowls

If there is a designated service animal relief area, please provide details

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Public Conveniences

Is there a supermarket nearby? *

Yes
No

Provide further details on the nearest supermarket *

For example, distance, address and opening hours

Is there a pharmacy nearby? *

Yes
No

Provide further details on the nearest pharmacy *

For example, distance, address, phone number and opening hours

Is there a medical clinic nearby? *

Yes
No

Provide further details on the nearest medical clinic *

For example, distance, address, phone number and opening hours

Is there a hospital nearby? *

Yes
No

Provide further details on the nearest hospital *

For example, distance, address and whether hospital has emergency department

Can property facilitate a doctor visit? *

Yes
No

Please provide details on how guests can book doctor visit *

For example, contact the front desk

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Emergencies

Is there a Personal Evacuation Plan (PEP) that can be shared with guests who have limited mobility? *

Yes
No

Are emergency buttons available in accessible bathrooms within accessible rooms?

Yes
No

Are emergency pull cords or emergency buttons available next to beds in accessible rooms?

Yes
No

Please provide details and location of emergency pull cords or emergency buttons

For example: two emergency buttons installed on the right hand side of each bed. One at bed height and one at floor level.

In the event of an evacuation, are there emergency lights? *

Yes
No

In the event of an evacuation, are there emergency alarm sounds? *

Yes
No

Are there visual or vibrotactile (vibrating or shaking component emergency alerts) for people who are Deaf or hard of hearing? *

Yes
No

Please provide location of all defibrillators *

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Senior Discounts and Inclusive Considerations

Registered with the Carer/Seniors Card Program?
For more information visit Seniors Online Victoria

If Carer/Seniors Cards are accepted, please provide details on benefits

Has property considered the needs of the LGBTQ+ community? *

Yes
No

For example
Established a Non-Discrimination Policy
Guest registration forms that ensure inclusivity and sensitivity (a space for individuals to indicate their gender identity, sexual orientation, pronouns, preferred name)
Staff trained in inclusive language
Marketing material featuring diversity and inclusivity
Staff diversity and inclusivity
Collaboration with local LGBTIQ organisations

Please provide further information on how venue considers the needs of the LGBTQ+ community

Has property taken steps towards reconciliation? *

Yes
No

For example
Do guest registration forms begin with an acknowledgment of the traditional custodians of the land on which the property operates or provide a section where guests can identify their Indigenous status?
Display Indigenous artwork, language or signage
Employ Indigenous staff
Host events that promote Indigenous art, music, or storytelling
Staff trained in cultural awareness

Please provide further information on how venue has taken steps towards reconciliation

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Online Booking

Are online bookings available? *

Yes
No

Please provide the link for online booking system *

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Additional Information

If applicable, please provide any further information about facilities onsite. For example tennis court, walking trails, bike hire, meeting rooms

Please provide one to two additional pieces of information that you would like to share

For example: A Social Story is available to help guide you when staying. Accessible showers near the pool area are located on level 2 and include hand held shower hose, grab bars, shower bench, shower curtain and emergency button.

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Additional Services

Our philosophy is simple – successful inclusion is gained by authentic attitudes.

Now with one access task ticked off the list, you don’t need to stop there. If you’ve got the vision, then we’ve got the products and services to turn it into something amazing. Access Ability Australia can help you get from where you are to where you want to be.

In addition to Access Keys and online accessibility guides, we also design and develop customised Communication Boards, Social Stories and provide online Communication Access and Awareness Training.

Making changes to the way you inspire and inform your guests can provide your property with increased social and economic benefit.

So why not continue your journey with us and see what other inclusive offerings we can support you with. You may also like to enrol in our training so you can be sure to provide effective, efficient and responsive customer service delivery every time.

Communication Board order form

Learn more about Word Lane Communication Access Signs

Communication Access and Awareness Training enrolment

Learn more about Social Stories

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Thank You

Welcome to the AAA Network.

You will be soon be granted access to our online Member’s Hub.

Located on our website, this hub is is filled with a wide range of engaging material to manage and engage your property on a successful and progressive access and inclusion journey.

Available in the hub are carefully formatted social media posts and captions for all AAA products for use on Instagram, Facebook and LinkedIn.

You will also find video tools and tutorials to help maximise the benefits of your customised membership.

There are some great examples of product in use within natural settings to view as well as some valuable guest speakers who talk about the importance of improved access information from a variety of perspectives.

Additionally, the hub is completely free to access.

To find out more about Access Ability Australia and the work we do, please visit our website.

If you have any questions, please contact us via info@accesskeys.com.au or visit our website.

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