Access Guide – Sport and Recreational Centre

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Welcome

Congratulations on becoming a part of the AAA Network.

AAA Access Guides provide accessibility information for a range of sporting and recreational facilities, including aquatic centres, basketball stadiums and indoor sport centres.

These guides encourage and empower people of diverse abilities to visit your facility with confidence. They provide valuable information on what to expect in advance and assist users in assessing the facility's suitability, helping to reduce anxiety.

Access Guides serve as an essential asset for fostering independence among visitors and enhancing your staff's proficiency in accommodating their needs.

Our form provides an avenue for you to leverage our extensive experience in crafting accessibility guides alongside professional allied health clinicians.

Through our tailored online platform, we'll lead and support you in creating a polished Access Guide.

As you navigate through this form, you'll need to upload images and take measurements. We'll offer guidance every step of the way.

Choosing a professional photoshoot is available as an additional option, with pricing provided upon application.

Your Access Guide, valued at $1095, comes with no additional costs.

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Details

Facility name *

Facility address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Facility email *

Facility phone number *

Facility website / URL

Please provide opening hours *

Contact name *

Person completing this form

Contact person phone number *

Person completing this form

Email *

Confirm Email

For person completing this form

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Terms and Conditions

I have read and accept Terms and Conditions below *

Download Terms & Conditions

Your preferred password to save form

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Payment

Access Guides *

Price: $ 1,095.00

AAA Access Guides for sport and recreational facilities are valued at $1095. This is a one off fee.

If living in Australia, all pricing includes GST.

For a professional photoshoot please contact us info@accesskeys.com.au for pricing and availability.

Credit Card Details *

Card

Name on Card

Total *

$ 0.00

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Contents

6. Requirements
7. Image requirement list
8. Measurement & specification list
9. Logo
10. Venue frontage
11. Parking
12. Entrance
13. Floor levels
14. Reception
15. Changing Places
16. Accessible toilets
17. Change facilities and additional toilets
18. Indoor aquatics
19. Spa, sauna and steam room
20. Outdoor aquatics
21. Water park attraction water slide
22. Indoor sports
23. Outdoor sports
24. Outdoor recreation
25. Gym
26. Gymnastics Studio
27. Café
28. Additional access & inclusion information
29. Anything else
30. Preferred file format
31. Additional services
32. What’s Next?
33. Preview & Submit

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Requirements

Before you begin, we recommend that you have images and measurements on hand for upload.

Click next for a list of images and measurements required.

For privacy, please ensure publicity rights are adhered to and no faces are visible in images uploaded to this form, including staff.

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Images required

We recommend the following photos (that are applicable to facility) be taken and uploaded to your device prior to commencing.
Please ensure all images are taken in LANDSCAPE.

List of images required (that are applicable to facility)

Logo
Exterior of facility including signage
Accessible parking with facility entrance in view if possible
Main entrance with access doors in view
Reception
Changing Places (Interior)
Indoor warm water pool
Indoor 50m pool
Indoor 25m pool
Indoor program pool
Indoor leisure pool
Wave pool
Indoor dive pool
Spa
Outdoor 50m pool
Outdoor 25m pool
Outdoor program pool
Outdoor leisure pool
Outdoor wave pool
Outdoor dive pool
Water slide
Indoor sports stadium/court (choose an image of just one type of court)
Outdoor courts (choose image of just one type of court)
Outdoor sports field
Outdoor fitness space
Outdoor recreation space
Gym
Gymnastics studio
Cafe

Please submit landscape images where possible.
All images have maximum size limit of 10mb.
Download sample images below and then proceed to the next page for further information on measurements required.

Download image samples

If you prefer a professional photoshoot, please let us know if you're interested in receiving a quote

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Measurements required

List of measurements required (that are applicable to facility)

Horizontal clearance of main entry door and if applicable, alternative accessible entrance door
Height of main reception counter
Height of lower reception counter
Turnstile scanning panel height
Turnstile clearance - Horizontal clearance for a person in a wheelchair to pass through
Accessible toilet door clearance (for all accessible toilets throughout facility)
Indoor aquatics - Drinking spout and water bottle refill height plus knee clearance
Outdoor aquatics - Drinking spout and water bottle refill height plus knee clearance
Indoor sports -Drinking spout and water bottle refill height plus knee clearance
Outdoor sports - Drinking spout and water bottle refill height plus knee clearance
Outdoor recreation - Drinking spout and water bottle refill height plus knee clearance
Gym - Drinking spout and water bottle refill height plus knee clearance
Gymnastics - Drinking spout and water bottle refill height plus knee clearance
Cafe - Height of main service counter
Cafe - Height of lower service counter
Cafe - Height of most suitable indoor table for wheelchair user. Accessible tables should have 4 sturdy legs. Table legs should not obstruct wheelchair footplates.
Cafe - Height of most suitable outdoor table for wheelchair user

Please download the measurement instruction guide below to assist you in ensuring the measurements you gather are accurate.

Download measurement instruction guide

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Logo

Please upload logo

Click or drag a file to this area to upload.

Why are we requesting your logo?
Your logo will feature on your customised Access Guide and will help customers identify your branding.

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Facility

Please upload an image that shows the front of facility, preferably with name/signage in view *

Click or drag a file to this area to upload.

Landsape image requried

Why do we want a picture of the outside of the facility?
Providing this level of predictability will help visitors locate and identify your facility from the street, making it easier to find.

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Parking

Is accessible parking available? *

Where is accessible parking located? *

For example - To the left hand side of main entrance

How many acccessible parking bays are there? *

Why do we need to know if accessible parking is available?
Some people with disability have accessible parking permits that allow them to park in an accessible parking bay. Accessible parking bays are usually positioned within close proximity to facilities for convenient access and usually provide extra room either side of the parked vehicle to allow for user to conveniently manoeuvre.

Upload an image of accessible parking. If possible, include the facility in the background to offer context regarding the distance from the parking area to the main entrance *

Click or drag a file to this area to upload.

Landscape image required

Why are we requesting an image of accessible parking in relation to the entrance? It is convenient for a person with a physical limitation to know the proximity of accessible parking to the entrance of a building. This may determine whether they can visit independently or whether they need support.

What other parking is available? *

For example, general parking, an additional 3.8m wide spot required for vans with lifts, mothers with prams, senior parking.

If parking restrictions or fees apply, please provide information

If there is a drop off zone, please provide location

If there are bike racks, please provide location

Is an electric vehicle charging station available? *

Where is electric charging station located? *

For example - Near the main car park entry

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Main Entrance

Which best describes the main entrance? *

Step free
Stepped with handrail
Stepped without handrail
Ramp access with handrail
Ramp access without handrail
Portable ramp with handrail
Portable ramp without handrail

Please select all applicable options

If you selected stepped or ramped access in question above, do steps or ramp have tactile ground surface indicators and compliant step edging contrast?

Tactile Ground Surface Indicators
A tactile ground surface indicator (TGSI) is a textured pattern and typically consists of raised bumps or domes installed on walking surfaces. They are installed at key locations, such as the edges of platforms, stairs, ramps and pedestrian crossings. These indicators are designed to provide tactile and visual cues to assist people with vision impairments in navigating outdoor and indoor environments safely and independently.

Compliant Step Edging
Compliant step edging contrast means ensuring that steps are designed and constructed to meet accessibility standards, including providing adequate visual contrast to enhance safety for all users, particularly those with visual impairments

If venue has portable ramp, please advise how people can request this ramp be installed prior to arrival

Why do we want to know details about the access to the main entrance?
This level of information is helpful for a wide audience including people living with disability, parents with prams and the ageing population. It will also help some wheelchair users to determine whether they can attend independently or may need support.
If providing a portable ramp, please display signage that clearly indicates availability and how people can request ramp be installed.

Which best describes the main entry door? *

Automated
Manual, push to open
Manual, pull to open
Manual, sliding

Why do we want to know details about the main entry door?
This level of information is helpful for a person living with a physical disability. This may determine whether they can visit independently or whether they need support.

Upload image of main entrance with access doors in view *

Click or drag a file to this area to upload.

Landscape image required

What is the horizontal clearance of main entry door? *

Please refer to the measurement instruction guide

Why do we want to know the door clearance of the main entry?
Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of access for individual needs. This information is also very helpful for parents with prams.

If your venue has an alternative accessible entrance other than the main entrance, please provide details as outlined below

Location (eg at the rear of the building)

Which best describes the alternative accessible entrance? (step free, TGSI, compliant step edging, ramped, portable ramp)

If you selected portable ramp, please advise how people can request this ramp be installed prior to arrival.

Which best describes the alternative accessible entry door (automated, manual push to open, manual pull to open, manual sliding)?

What is the horizontal clearance of door?

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Floor Levels

Does facility have mulitple floor levels? *

How many floor levels are there? *

Is lift access available? *

Do lifts have tactile buttons? *

Tactile buttons allow visually impaired passengers to navigate and select floors independently

Do lifts have a voice system? *

Voice systems provide auditory cues to assist passengers, including those with visual impairments, in navigating within the lift

Where is lift located? *

If there is stepped access to all levels, do steps have handrails on both sides? *

If there is ramped access to all levels, do ramps have handrails on both sides?

If you selected stepped or ramped access to all levels, do steps or ramp have tactile ground surface indicators and compliant step edging contrast?

Tactile Ground Surface indicators
A tactile ground surface indicator (TGSI) is a textured pattern and typically consists of raised bumps or domes installed on walking surfaces. They are installed at key locations, such as the edges of platforms, stairs, ramps and pedestrian crossings. These indicators are designed to provide tactile and visual cues to assist people with vision impairments in navigating outdoor and indoor environments safely and independently.

Compliant Step Edging Contrast
Compliant step edging contrast means ensuring that steps are designed and constructed to meet accessibility standards, including providing adequate visual contrast to enhance safety for all users, particularly those with visual impairments

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Reception

Where is the main reception desk located? *

For example, after main entry doors, on the left

What hours is reception staffed? *

What is the height of the main reception counter? *

Please refer to the measurement instruction guide

If available, what is the height of lower reception counter that would be suitable for wheelchair users or people of smaller stature?

Please refer to the measurement instruction guide

Upload an image of reception area showing counter/s *

Click or drag a file to this area to upload.

Landscape image required

If hearing augmentation is installed in the reception area, please provide details

For example, a hearing loop system, amplification devices such as microphones and speakers for reception staff

What payment options are available? *

For example, cash and EFTPOS

If EFTPOS payments are available, are EFTPOS machines on a long cord or cordless so they can be passed over to someone using a wheelchair? *

If seating is available in the entry foyer, please provide description

For example, couches with arm and backrests, chairs with backrests, stools.

If there is a retail outlet that sells merchandise, provide location of outlet and some examples of stock available

Do patrons need to pass through turnstiles after reception to enter facility? *

What is the height of the turnstile scanning panel, if applicable? *

Please refer to the measurement instruction guide

What is the horizonal turnstile clearance for a person to pass through? *

Please refer to measurement instruction guide

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Changing Places

Does facility have a Changing Places?

Where is Changing Places located? *

Upload an image of the interior of Changing Places. Try to capture toilet with grab bars, hoist, change table and shower, if possible *

Click or drag a file to this area to upload.

Landscape image required

Please provide information on how patrons can access Changing Places *

For example, do they need to bring their own MLAK or is there an MLAK available within the facility? If MLAK can be picked up within facility, please provide further details on where patron can collect MLAK from.

Is it necessary for users to bring their own sling? If not, please indicate where users can obtain a sling from. *

Provide list of Changing Places inclusions *

For example: Toilet with retractable grab bars on either side and colour contrast toilet seat, hoist, electric height adjustable change table, shower with bench and grab bars, privacy screen, sink, signage detailing operating instructions located above change table.

Please provide hoist make and model and weight loading capacity *

For example, ceiling hoist CHS/Handicare C450 hoist with 200kg weight loading capacity

Please provide weight loading capacity for change table *

For example, adult change table, CHS/Astor Bannerman CTE2 electric height adjustable change table with 200kg weight loading capacity

If Changing Places offers gantry system to access pools, please provide details. *

For example, gantry system from Changing Places to warm water pool

Does facility have more than one Changing Places? *

Please provide further information on second Changing Places as outlined below *

How do patrons access Changing Places? For example, do they need to bring their own MLAK or is there an MLAK available within the facility? If MLAK can be picked up within facility, please provide further details on where patron can collect MLAK from.

Is it necessary for users to bring their own sling? If not, please indicate where users can obtain a sling from.

Provide list of Changing Places inclusions. For example:
Toilet with retractable grab bars on either side, colour contrast toilet seat, hoist, adult change table, shower, privacy screen, sink, signage detailing operating instructions located above change table.

Please provide hoist make and model and weight loading capacity.

Please provide weight loading capacity for change table.

If CP offers gantry system to access pools, please provide details.

Upload an image of the interior of Changing Places 2. Try to capture toilet with grab bars, hoist, change table and shower, if possible *

Click or drag a file to this area to upload.

Landscape image required

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Accessible Toilets

Many sports and recreational centres offer several accessible restroom facilities.
Consequently, the following questions will enable you to provide details about each of them.

Provide location for accessible toilet one *

For example - In the pool hall, near the warm water pool

Which best describes the entry door to the accessible toilet one? *

Automated
Manual, push to open
Manual, pull to open
Manual sliding

What is the horizontal clearance of the accessible toilet 1 door? *

Please refer to the measurement instruction guide

Why do we want to know the door clearance of the accessible toilet?
Some toilets may be signed as accessible, however, do not have adequate door clearance for some mobility equipment.
Mobility equipment comes in various shapes and sizes. This may include a compact wheelchair, a sports wheelchair with a wider footprint, a power wheelchair, a wheelchair with breathing equipment, a larger motorised scooter or a walking frame. This information best informs users of mobility equipment on the suitability of your venue's bathroom facilities for their individual needs and comfort.
Baby change facilities are also often located in accessible bathrooms; therefore, this information is also very helpful for parents with prams.

What is the position of the grab bars in the accessible toilet 1? *

Behind
Left-hand side
Right-hand side
Retractable on both sides

The position of grab bars are determined from a seated position on toilet. Please select all applicable options.

Pictured below: right hand side and behind grab bars

Why are we asking about the position of grab bars?
People with disabilities or mobility limitations may have different needs when it comes to the placement of grab bars.
Some individuals may require support from their dominant hand/side, while others may rely on their non-dominant hand/side.

Does accessible toilet one include a baby change table? *

Is there clear toilet wayfinding signage? *

Is there Braille signage located near toilet door? *

Does facility have a second accessible toilet? *

Please provide further information on second accessible toilet as outlined below *

Location

What best describes entry door?
For example - automated, manual push to open, manual pull to open, manual sliding.

Horizontal clearance of the accessible toilet door

Position of the grab bars in the accessible toilet (Behind, left-hand side, right-hand side, retractable on both sides)

Is there a baby change table?

Is there clear toilet wayfinding signage?

Is there Braille signage located near toilet door?

Does facility have a third accessible toilet?

Please provide further information on third accessible toilet as outlined below

Does facility have a fourth accessible toilet?

Please provide further information on fourth accessible toilet as outlined below

Does facility have a fifth accessible toilet?

Please provide further information on fifth accessible toilet as outlined below

Does facility have a sixth accessible toilet?

Please provide further information on sixth accessible toilet as outlined below

Does facility have a seventh accessible toilet?

Please provide further information on seventh accessible toilet as outlined below

Does facility have an eighth accessible toilet?

Please provide further information on eighth accessible toilet as outlined below

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Change Facilities and Additional Toilets

What other change facilities and additional toilets are available? *

Family change rooms
Family change rooms with shower
Family change rooms with toilet and shower
All gender changerooms
All gender changerooms with toilet
All gender changerooms with toilet and shower
Pool deck open communal showers
Team changerooms
Ambulant toilets
All gender toilets
Seperate men/boys and women/girl's toilets
Seperate men/boys and women/girl's changerooms
Private shower cubicles within women/girl's changeroom
Communal showers within the women/girl's changerooms
Private change cublicles within the women/girl's changerooms
Private shower cubicles within men/boy's changeroom
Communal showers within the men/boy's changerooms
Private change cublicles within the men/boy's changerooms
Baby change tables

Please select all applicable options

If there are any additional changing facilities or extra toilets within the facility that haven't been mentioned in the list above, please provide details below

Is there clear change facility and toilet wayfinding signage? *

Is there Braille signage located near toilet doors? *

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Indoor Aquatics

Does facility offer aquatic activities? *

Is there an indoor pool hall? *

Does indoor pool hall feature a warm water/hydrotherapy pool? *

Upload an image of indoor warm water pool/hydrotherapy pool *

Click or drag a file to this area to upload.

Landscape image required

What is indoor warm water pool/hydrotherapy pool mostly utilised for? *

To access the indoor warm water/hydrotherapy pool, is there *

Gantry access from changeroom
Hoist access
Pool pod
Access ramp with handrails
Stepped access with handrails
Ladder access with handrails
Beach entry

Select all suitable options

Provide information on alternate entry not mentioned above *

What is the depth range? *

What is the average water temperature? *

Please provide information on entry restrictions *

For example - patrons under 16 not permitted.

Does indoor pool hall feature a 50m pool? *

What is indoor 50m pool mostly utilised for? *

Uplooad an image of 50m indoor pool *

Click or drag a file to this area to upload.

Landscape image required

To access the indoor 50m pool, is there *

Gantry access from changeroom
Hoist access
Pool pod
Access ramp with handrails
Stepped access with handrails
Ladder access with handrails

Select all suitable options

What is the average water temperature? *

What is the depth range? *

Are lap lanes available? *

Does indoor pool hall feature a 25m pool? *

What is indoor 25m pool mostly utilised for? *

Upload image of 25m indoor pool *

Click or drag a file to this area to upload.

Landscape image required

To access the indoor 25m pool, is there *

Gantry access from changeroom
Hoist access
Pool pod
Access ramp with handrails
Stepped access with handrails
Ladder access with handrails

Select all suitable options

What is the average water temperature? *

What is the depth range? *

Are lap lanes available? *

Does indoor pool hall feature a program pool? *

What is indoor program pool mostly utilised for? *

Upload image of indoor program pool *

Click or drag a file to this area to upload.

Landscape image required

To access the indoor program pool, is there *

Gantry access from changeroom
Hoist access
Pool pod
Access ramp with handrails
Stepped access with handrails
Ladder access with handrails
Beach entry

Select all suitable options

What is the average water temperature? *

What is the depth range? *

Are lap lanes available? *

Does indoor pool hall feature a leisure pool?

What is indoor leisure pool mostly utilised for?

Upload photo of indoor leisure pool *

Click or drag a file to this area to upload.

Landscape image required

To access the indoor leisure pool, is there *

Gantry access from changeroom
Hoist access
Pool pod
Access ramp with handrails
Stepped access with handrails
Ladder access with handrails
Beach entry

Select all suitable options

What is the average water temperature? *

What is the depth range? *

If water play equipment is installed, please provide details

For example - tipping water bucket, spray nozzles, slides

If tipping water bucket is installed, does alarm sound when bucket is about to tip?

Does indoor pool hall feature a wave pool? *

Upload image of wave pool *

Click or drag a file to this area to upload.

Landscape image required

Describe the entry to wave pool *

For example - beach entry

Is there a handrail on inside perimeter of wave pool? *

Does an alarm sound throughout facility when waves are about to run? *

What is the depth range? *

What is the average water temperature? *

Please provide information on restrictions *

For example - Children under 10 years of age must be within arm’s reach when waves are running. Guardians are to accompany a maximum of two children (under the age of 10) each.

Does indoor pool hall feature a toddler’s pool? *

What is it mostly utlised for? *

Upload image of toddler's pool *

Click or drag a file to this area to upload.

Landscape image required

Describe the entry to the toddler's pool *

For example - beach entry, stepped entry with handrails on both sides

What is the depth range? *

What is the average water temperature? *

Does indoor pool hall feature a dive pool? *

Upload image of indoor dive pool *

Click or drag a file to this area to upload.

Landscape image required

Provide information on the boards and tower available *

For example - a 3 metre springboard, a 4 metre dive tower

Describe access to spring boards and /or dive tower *

For example ladder with handrails to springboards.
Steps with handrails to dive tower

To exit the dive pool, is there *

Ladders with handrails
Steps with handrails

Select all suitable options

What is dive pool depth? *

What is the average water temperature? *

Please provide information on restrictions *

For example - dive tower for certified divers only

Is there tiered spectator seating within the indoor pool hall? *

Are tiered seats flip-up seats? *

Does seating bank offer a wheelchair seating area? *

Does tiered seating have steps with handrails? *

Are handrails on both sides of steps or only on one side? *

Both sides
One side only

Do steps have tactile ground surface indicators and compliant step edging contrast? *

Is there a drinking fountain available within the indoor pool area? *

Where is drinking fountain located? *

Please provide measurements for drinking fountain within indoor pool hall as outlined below *

Drinking spout height - from the floor to spout

Bottle refill height - from the floor to bottle refill

Knee clearance if applicable.
Knee clearance refers to the space underneath a drinking fountain that allows users to comfortably approach and access the fountain while standing or in a seated position. The design of knee clearance is particularly important for individuals with mobility limitations, such as those who use wheelchairs.

If there are any other indoor aquatic facilities or further information you would like to provide, please list here

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Spa, Sauna and Steam Room

Does facility have a spa? *

Where is spa located? *

For example - within the pool hall or within the gym

File Upload *

Click or drag a file to this area to upload.

To access the spa, is there *

Ganty access from changeroom
Hoist access
Stepped access with handrails
Ladder access with handrails
Access from adjacent pool

If the spa is accessed from an adjacent pool, please specify which pool this refers to.

What is spa depth? *

What is the average water temperature? *

Provide entry conditions *

For example - shower before entry, wrist band must be worn, recommended time limit.

Does facility have a sauna *

Where is sauna located? *

For example - within the pool hall or within the gym

Which best describes the sauna entry door? *

manual, push to open
manual, pull to open

What is the horizontal clearance of sauna entry door? *

Please refer to the measurement instruction guide

Provide entry conditions *

For example - shower before entry, children under age 16 not permitted.

Describe sauna seating *

For example, wooden benches or platforms positioned at different heights

What is the seating capacity for sauna? *

Please refer to the measurement instruction guide

Does facility have a steam room? *

Where is steam room located? *

For example - within the pool hall or within the gym

Which best describes the steam entry door? *

manual, push to open
manual, pull to open

What is the horizontal clearance of steam room entry door? *

Please refer to the measurement instruction guide

Describe steam room seating *

For example, tile, stone or plastic benches positioned at different heights

Provide entry conditions *

For example - shower before entry, children under age 16 not permitted.

If essential oils are used in the steam room, please provide details

If there is any further information you would like to provide for the sauna and steam room, please provide here

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Outdoor Aquatics

Does facility offer outdoor aquatics? *

Does facility offer an outdoor 50m pool? *

What is it mostly utilised for? *

Upload image of outdoor 50m pool *

Click or drag a file to this area to upload.

Landscape image required

To access outdoor 50m pool, is there *

Hoist access
Access ramp with handrails
Steps with handrails
Ladder with handrails

Select all suitable options

What is the depth range? *

What is the average water temperature? *

Are lap lanes available? *

Does facility offer an outdoor 25m pool? *

What is it mostly utilised for? *

Upload image of outdoor 25m pool *

Click or drag a file to this area to upload.

Landscape image required

To access outdoor 25m pool, is there *

Hoist access
Access ramp with handrails
Steps with handrails
Ladder with handrails

Select all suitable options

What is the depth range? *

What is the average water temperature? *

Are lap lanes available? *

Does facility offer an outdoor program pool? *

What is it mostly utilised for? *

Upload image of outdoor program pool *

Click or drag a file to this area to upload.

Landscape image required

To access outdoor program pool, is there *

Hoist access
Access ramp with handrails
Steps with handrails
Ladder with handrails
Beach access

Select all suitable options

What is the depth range? *

What is the average water temperature? *

Are lap lanes available? *

Does facility offer an outdoor leisure pool? *

What is it mostly utilised for? *

Upload image of outdoor leisure pool *

Click or drag a file to this area to upload.

Landscape image required

To access outdoor leisure pool, is there *

Hoist access
Access ramp with handrails
Steps with handrails
Ladder with handrails
Beach access

Select all suitable options

What is the depth range? *

What is the average water temperature? *

If water play equipment installed, please provide further information

For example - tipping water tipping bucket, spray nozzles, slides

If tipping water bucket installed, does alarm sound when bucket is about to tip?

Does facility offer an outdoor wave pool? *

Upload an image of outdoor wave pool *

Click or drag a file to this area to upload.

Landscape image required

Please provide the following information on outdoor wave pool *

Describe the entry - for example – beach entry
Is there a handrail on inside perimeter of wave pool?
Does an alarm sound throughout facility when waves are about to run?
What is the depth range?
What is the average water temperature?
Provide information on restrictions. For example - Children under 10 years of age must be within arm’s reach when waves are running. Guardians are to accompany a maximum of two children (under the age of 10).

Does facility offer an outdoor dive pool? *

Upload image of outdoor dive pool *

Click or drag a file to this area to upload.

Landscape image required

Provide information on the boards and tower available *

For example - a 3 metre springboard, a 4 metre dive tower

Describe access to spring boards and /or dive tower *

For example ladder with handrails to springboards.
Steps with handrails to dive tower

To exit dive pool, is there *

Steps with handrails
Ladder with handrails

Select all suitable options

What is dive pool depth? *

What is average water temperature? *

Please provide information on restrictions *

For example - dive tower for certified divers only

If any of outdoor pools provide shade coverage, please provide details

Is there tiered spectators seating in outdoor aquatics area? *

Are tiered seats flip-up seats? *

Does seating bank offer a wheelchair seating area? *

Does tiered seating have steps with handrails? *

Are handrails on both sides of steps on only on one side? *

Both sides
Only on one side

Do steps have tactile ground surface indicators and compliant step edging contrast? *

If tiered seating provides shade or shelter, please provide details *

For example - Partially covered by a roof or awning to provide shade from the sun or protection from light rain

Describe other seating availability in outdoor aquatics area

For example - benches, chairs with arm and backrests

If drinking fountain is available within outdoor aquatic area, provide location and measurements as outlined below

Location

Drinking spout height - from the floor to spout

Bottle refill height - from the floor to bottle refill

Knee clearance if applicable.
Knee clearance refers to the space underneath a drinking fountain that allows users to comfortably approach and access the fountain while standing or in a seated position. The design of knee clearance is particularly important for individuals with mobility limitations, such as those who use wheelchairs.

If there are any other outdoor aquatic facilities or further information you would like to provide, please list here.

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Water Slide

Does facility offer a water park attraction slide? *

Where is slide located? *

Provide information on slide entry *

Designated waiting areas with seating for individuals who may need to rest while waiting in line
Stepped with handrails on both sides
Ramps or alternative routes available for those who cannot navigate stairs
Handrails or support bars available along the top of the slide waiting path to assist individuals with balance or mobility challenges
Water slide is designed to accommodate individuals with various body sizes and shapes
Clear instructions or signs available to navigate the water slide safely
Safety instructions or signs available for individuals with visual impairments
An option for individuals with sensory sensitivities to experience the water slide in a quieter or less crowded environment or time
Lifeguards or staff members available to assist and ensure safety compliance

Select all suitable options

How many steps are there from bottom to top of slide? *

Please provide any further information applicable to slide entry

Provide further details on how water slide finishes for riders *

For example, leads into a flume of shallow depth.
Leads directly into a pool of 0.9m depth with water temperature 29deg celsius.

Provide further details about slide *

For example – fully enclosed or open, slide length, age, height and health restrictions, weight capacity, additional fee applicable.

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Indoor Sports

Does the facility offer indoor stadium/sports courts? *

How many courts are there in total? *

This can include basketball courts, squash courts etc

What type of sports can be played on courts? *

For example - on the indoor stadium courts; basketball, tennis, badminton and netball can be played

Upload image that displays an indoor stadium/sports court *

Click or drag a file to this area to upload.

Landscape image required

Are courts clearly numbered? *

Describe seating for players *

For example, seats with backrests, benches

Is there tiered spectator seating? *

Are tiered seats flip-up seats? *

Does seating bank offer a wheelchair seating area? *

Does tiered seating have steps with handrails? *

Are handrails on both sides of steps or only on one side? *

Both sides
One side

Do steps have tactile ground surface indicators and compliant step edging contrast? *

Describe other spectator seating availability in indoor sports area

For example - benches, chairs with arm and backrests

If drinking fountain is available within indoor sports area, provide location and measurements as outlined below

If there are any other indoor stadium/sport courts or further information you would like to provide, please list here

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Outdoor Sports

Does facility offer outdoor sporting courts/pitches? *

How many courts/pitches are there in total? *

What type of sports can be played on courts/pitches? *

For example - basketball or netball courts, soccer pitch

Upload image that displays an outdoor sports court or pitch *

Click or drag a file to this area to upload.

Landscape image required

Are courts/pitches numbered? *

Describe seating for players *

For example, seats with backrests, benches

Is there tiered spectators seating? *

Are tiered seats flip-up seats? *

Does seating bank offer a wheelchair seating area? *

Does tiered seating have steps with handrails? *

Are handrails on both sides of steps or only on one side? *

Both sides
One side

Do steps have tactile ground surface indicators and compliant step edging contrast? *

If tiered seating provides shade or shelter, please provide details *

For example - Partially covered by a roof or awning to provide shade from the sun or protection from light rain

Does facility offer an outdoor sports field? *

Please provide further details on outdoor sports field as outlined below *

Is surface grass or synthetic?

Can it be used all year round?

What sports are typically played on this field?

Are there specific rules or regulations for using the field?

Is the field available for public use, or is it reserved for certain groups or events?

What are the field's dimensions and layout?

Can the field be reserved for private events or games?

Is there lighting available for evening or nighttime use?

Are there any fees associated with using the field?

Is the field accessible to people with disabilities?

Are there designated areas for spectators?

Upload an image of outdoor sports field *

Click or drag a file to this area to upload.

Landscape image required

Does facility offer an outdoor fitness space? *

Upload an image of outdoor fitness space? *

Click or drag a file to this area to upload.

Landscape image required

Please provide further details on outdoor fitness space as outlined below *

What types of fitness equipment are available?

Are there any instructions or guidelines for using the equipment safely?

Are there any fees associated with using the outdoor fitness space?

Is the outdoor fitness space accessible at all times, or are there specific operating hours?

Is the outdoor fitness space wheelchair accessible?

Are there any organised fitness classes or events held in the outdoor space?

How often is it cleaned?

Are there any safety measures in place, such as emergency call buttons or first aid kits?

Are there shaded areas or shelters available for use during inclement weather?

Is there adequate lighting for evening or nighttime use?

Are there any restrictions on age or fitness level for using the outdoor fitness space?

If drinking fountain is available within outdoor sports area, provide location and measurements as outlined below

If there are any other outdoor sport facilities or further information you would like to provide, please list here

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Outdoor Recreation

Does facility offer an outdoor recreational area? *

Does the outdoor area offer any of the following?

Children's play equipment
Picnic area
Barbeques
Sheltered area
Seating

Select all suitable options

Upload an image of the outdoor recreational area *

Click or drag a file to this area to upload.

Landscape image required

If there are any other outdoor recreational facilities, please list here.

If drinking fountain is available in outdoor recreational area, provide location and measurements as outlined below

If there is any other information you would like to provide on the outdoor recreation area, please list here

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Gym

Does facility offer a gym? *

Where is gym located? *

Which best describes gym entry door? *

Automated
Manual, push to open
Manual, pull to open
Sliding

What is the horizontal clearance of gym door? *

Please refer to the measurement instruction guide

Upload image of gym *

Click or drag a file to this area to upload.

Landscape image required

Please provide a list of wheelchair accessible gym equipment. Use the list provided below as a reference and include any additional equipment not mentioned that is accessible *

Bar bells
Boxing equipment
Cable machines
cardio equipment
Dumb bells
Foam rollers
Free weights
Functional training equipment
Hand cycle machine
Kettle bells
Medicine balls
Recumbent bikes
Thera Bands

What services does gym offer? *

For example, access & inclusion programs, casual and full membership, functional group training, group classes, personal training, Reformer Pilates, youth programs, wellbeing classes.

Is there a women/girl's only section within the gym? *

If drinking fountain is available in gym, provide location and measurements as outlined below

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Gymnastics

Does facility offer a gymnastics studio? *

Where is gymastics studio located? *

Which best describes gymnastics studio entry door? *

Automated
Manual, push to open
Manual, pull to open
Manual, sliding

What is the horizontal clearance of gymnastics studio door? *

Please refer to the measurement instruction guide

Upload image of gymnastics studio *

Click or drag a file to this area to upload.

Landscape image required

Please provide list of gymnastic studio inclusions *

For example - competition equipment, sprung floors, parent viewing room

If drinking fountain is available in gymnastics studio, provide location and measurements as outlined below

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Cafe

Does facility offer a cafe *

Where is cafe located? *

Please upload image of cafe *

Click or drag a file to this area to upload.

Landscape image required

What is the height of the main service counter? *

Please refer to the measurement instruction guide

What is the height of the lower service counter (if available)

Please refer to the measurement instruction guide

What is the height of indoor tables most suitable for a wheelchair user (if available). Measure height from ground to top of table, as well as measure knee clearance height from ground to top of underneath of table.

Wheelchair accessible tables should have 4 sturdy legs.
Table legs should not obstruct wheelchair footplates.
Please refer to the measurement instruction guide and images below

Please provide information on seating options in cafe *

For example - indoors; chairs with backrests, couches, high chairs. Outdoors; chairs with backrests.

If outdoor tables are available in the cafe, measure height from ground to top of table, as well as measure knee clearance height from ground to top of underneath of table.

Please refer to the measurement instruction guide and images above

What are the payment options? *

For example - cash, EFTPOS

If EFTPOS payments are available, are EFTPOS machines on a long cord or cordless so they can be passed over to someone using a wheelchair? *

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Useful Information

If you are an aquatic facility and would like acquatic supervision rules included in access guide, please provide.

If you are an aquatic facility and would like lap lane etiquette included in access guide, please provide. Use the information provided below as a reference and amend as required

Show consideration of others at all times
Comply with signage within pool hall
Select a lane based on your swimming speed and stroke (slow, medium, fast). You may need to move lanes if you change strokes
Pass other swimmers to the right and return promptly to the left of the lane
Allow faster swimmers to pass
At the end of the lane, move to the corner to avoid congestion
Avoid activities/drills that may disrupt other swimmers
Please co-operate with any requests made by the supervising lifeguard

If there is an internet booking system, please provide link

If there a phone booking system, please provide best number

Is there a visual communication board at reception?

If wheelchairs/water wheelchairs are available for loan, where is the designated pickup location?

If you are an aquatic centre, are motorised scooters permitted on pool deck?

If lockers are provided, please specify their location and the procedure for accessing them

For example - lockers are located on pooldeck and in the gym changerooms.
Advise if patrons need to bring their own lock, are they equipped with combination locks, or are keys obtained from reception?

If music is being played within the facility, kindly specify where it can be heard and the genre or type of music

For example, in the gym - playlist, or in the indoor pool area - radio

What are the quietest days and times?

Why do we want to know facilities’ quietest times?
Some people living with disability may become overwhelmed by too much stimuli. While there are strategies individuals can put in place to cope with these challenges, they may prefer a less crowded environment which is more predictable.
A quieter environment may also be best suited to a person with hearing loss. There are approximately 3.6 million Australians with hearing loss.
Quieter times may also suit mothers with infants as well as people who wish to engage in conversation.

If there is a sensory room or a quiet space for patrons to recharge and reset, please provide location and further details on elements

For example
Location
Soft lighting options
Comfortable seating such as bean bags, cushions or padded chairs
Textured surfaces or materials for tactile stimulation, such as textured walls or rugs
Calming sounds or music
Visual stimulation tools like bubble tubes, fibre optic lights or projected images
Sensory toys and objects
Relaxation aids such as weighted blankets or body rollers
Interactive equipment like sensory panels or touch-sensitive screens

Please provide additional details here if facility offers programs focused on access and inclusion

For example all abilities basketball

If there is a there a creche, please provide location and advise who can use creche (eg members only)

Where is a first aid room located?

If there is an electric wheelchair/scooter charging point, please provide location

Please note, the designated GPO (general purpose outlet) for each Recharge point should:
Preferably be a double GPO
Where possible, set each GPO at 1000mm (centre-line) AFFL (above finished floor level, so it is easy to plug in)
Each GPO is to be provided with a safety switch.

If there are vending machine/s, please provide location/s

If available, provide information on staff training that ensures they are knowledgeable about access and inclusion and can provide assistance if needed

For example - staff trained in best practice communication access

Is there free Wi-Fi? *

Has facility considered the needs of the LGBTIQIA+ community? *

For example
Established a Non-Discrimination Policy
Staff trained in inclusive language
Marketing material featuring diversity and inclusivity
Staff diversity and inclusivity

Has facility taken steps towards reconciliation? *

For example
Display Indigenous artwork, language or signage
Source Indigenous ingredients and highlight on menu
Employ Indigenous staff
Host events that promote Indigenous art, music, or storytelling
Staff trained in cultural awareness

Are there discounts for pensioners? *

Is your facility registered with the Carer Card Program? *

For more information go to: Victorian Seniors Card and Carer Card Programs

Is facility Relay Service Friendly? *

Refer to following link to understand this service: National Relay Service

Is facility an NDIS provider? *

Please provide relevant contact information for accessibility-related questions or concerns

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Anything Else?

Is there anything else you would like us to know about your facility?

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Preferred File Format

Please advise your preferred file format for your Access Guide *

PDF
Word document
Both PDF and Word

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Additional Services

Our philosophy is simple – successful inclusion is gained by authentic attitudes.
Now with one access task ticked off the list, you don’t need to stop there. If you’ve got the vision, then we’ve got the products and services to turn it into something amazing. Access Ability Australia can help you get from where you are to where you want to be.
In addition to Access Guides, we also design and develop customised Communication Boards, Social Stories and provide online Communication Access and Awareness Training.
Making changes to the way you inspire and inform your visitors can provide your organisation with increased social and economic benefit.
So why not continue your journey with us and see what other inclusive offerings we can support you with.

Communication Board order form

Learn more about Communication Access Signs

Communication Access and Awareness Training enrolment

Learn more about Social Stories

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What's Next?

1. You’ll receive a confirmation email to say we’ve received your information
2. Our team will analyse your data submission and if we have any queries, we shall be in touch
3. Draft 1 will be sent for your review. Up to 3 drafts included in scope of work
4. Once we have received your approval, final copy will be sent to you
5. We will market via our social channels
6. A link to your Access Guide will be added to AAA’s website library page.

You will also be soon be granted access to our online Member’s Hub.

Located on our website, this hub is filled with a wide range of engaging material to manage and engage you and your team on a successful and progressive access and inclusion journey.

Available in the hub are carefully formatted social media posts and captions for all AAA products for use on Instagram, Facebook and LinkedIn.

You will also find video tools and tutorials to help maximise the benefits of your customised membership.

There are some great examples of product in use within natural settings to view as well as some valuable guest speakers who talk about the importance of improved access information from a variety of perspectives.

Additionally, the hub is completely free to access.

To find out more about Access Ability Australia and the work we do, please visit our website.

If you have any questions, please contact us via info@accesskeys.com.au or visit our website.

Visit our website

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